Veterinary Receptionist / Customer Service Representative

Wheelersburg Animal Hospital; Wheelersburg (OH); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health package

Life insurance and disability

Employee Assistance Program

401k with company match

Paid time off

DVM Manager experience

Job summary

Wheelersburg Animal Hospital in Wheelersburg, OH is seeking a friendly Veterinary Receptionist / Client Service Representative to be the welcoming face of our practice. You will greet clients, manage appointments, answer calls, and help patients flow smoothly through the hospital.

Ideal candidates have at least 3 years of customer service experience, familiarity with veterinary software (DVM Manager) is a plus, and a calm, team-oriented approach to busy days.

Qualifications

• 3+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare-related front-desk experience preferred.
• Proficiency managing a multi-line phone system and assisting in-person clients.
• Experience with veterinary software, especially DVM Manager, preferred.
• Excellent verbal and written communication; compassionate client service.
• Strong organizational and time-management skills; ability to schedule appointments.

Responsibilities

• Greet clients and manage a multi-line phone system while assisting in-person clients.
• Schedule appointments and coordinate calendars for doctors and patients.
• Process transactions and maintain accurate financial records.
• Support clients with information about services and procedures.
• Collaborate with team to ensure smooth patient flow and positive client experiences.

Skills

Customer service

Receptionist

Phone system

DVM Manager

Communication

Organization

Teamwork

Payments processing

Tools

DVM Manager

Job description

Veterinary Receptionist / Customer Service Representative

Wheelersburg, OH

Wheelersburg Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 14 - $16 per hour, for each hour worked
• This is a full-time position, with a 4-10s schedule and availability needed Monday-Friday, with rotating Saturdays.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially DVM Manager,preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose us?

Wheelersburg Animal Hospital is a five-doctor, small animal practice located in southern Ohio, near the Kentucky border. We’ve proudly served Wheelersburg, OH, and the surrounding areas of Portsmouth, Ironton, and Greenup, KY, for years. Our DVM team has nearly 65 years of combined experience and we have a talented support team, including 5 RVTs! From wellness exams and vaccines to advanced diagnostics, internal medicine, and complex surgical procedures, dogs and cats receive high quality care at our hospital.

Pay Range

$14 - $16 USD

Wheelersburg AH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Wheelersburg AH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.