Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Reno (NV); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance (Medical, dental, and

Vision

Life insurance and disability

EAP

401k with company match

Paid time off

Job summary

Fairgrounds Animal Hospital in Reno, NV is seeking a friendly Client Service Representative to be the welcoming face of our fast-paced clinic. You will manage appointments, coordinate patient flow, answer multi-line phones, and assist clients with information about our services.

This full-time role offers a 4/10 schedule, competitive hourly pay ($18–$20) and a benefits package including health, life, EAP, a 401(k) with company match, and paid time off.

Qualifications

• Previous veterinary receptionist or front-desk experience preferred.
• Ability to manage a multi-line phone system while assisting in-person clients.
• Experience scheduling appointments and coordinating calendars preferred.
• Ability to accurately process payments and maintain financial records.
• Exceptional verbal and written communication skills.
• Strong organizational and time management skills.
• Positive attitude and willingness to collaborate with a team.
• Ability to remain calm, professional and solution-oriented during busy periods.

Responsibilities

• Serve as the welcoming face of the hospital and create exceptional client experiences.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions and payments.
• Provide clients with information about services.

Skills

Multi-line phones

Appointment scheduling

Payments processing

Verbal and written communication

Organizational skills

Teamwork

Calm under pressure

Job description

Veterinary Receptionist / Client Service Representative

Fairgrounds Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 18 - $20 per hour, for each hour worked
• This is a full-time position with a 4/10 schedule and availability needed Monday through Friday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-line phone system while assisting in-person clients
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Fairgrounds Animal Hospital?

Fairground Animal Hospital (the biggest little clinic in Reno!) offers a wide range of veterinary services from wellness exams and annual vaccines to dental care, soft tissue and orthopedic surgeries, and urgent care. We have an in-house lab, digital x-ray, dental radiography, ultrasound, intra-oral camera, laser therapy and a paperless record system through Cornerstone. Additionally, we utilize high-grade anesthetic monitoring equipment, including doppler, capnography, ECG, and pulse oximetry.

#LI-RX1

We are a well-established and growing 4-doctor practice that is truly part of the Reno community. Our team includes 3 LVTs who are committed to ongoing learning and development. We value clear communication, professionalism, and teamwork while enjoying a sense of camaraderie and fun. We recognize the importance of work-life balance and want our team to enjoy life outside of their job.

Pay Range

$18 - $20 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.