Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Muncy (Lycoming County); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Wolf Run Veterinary Clinic in Muncy, PA is seeking an outgoing Client Service Representative to be the welcoming face of our hospital. In this fast-paced role, you will manage appointments, multi-line phones, and in-person client interactions, and ensure smooth patient flow.

You will process transactions, provide information about services, and support a friendly, organized team dedicated to compassionate care.

Qualifications

• 1+ years in a customer service, reception, or client-facing role
• Veterinary/reception front-desk experience preferred
• Proficient in handling multi-line phones and in-person client interactions
• Strong verbal and written communication, organization, and time management

Responsibilities

• Greet clients and serve as the welcoming face of the hospital
• Schedule appointments and manage daily patient flow
• Handle multi-line phone system and in-person interactions
• Process payments and maintain financial records
• Provide information about services and support clients with compassionate care

Skills

Customer service

Front desk

Phone handling

Communication

Organization

Appointment scheduling

Cash handling

Tools

Practice management software

Job description

Veterinary Receptionist / Client Service Representative

Muncy, PA

Wolf Run Veterinary Clinic is seeking an outgoing Client Service Representative to become the next member of our incredible team and serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $14 – 17 per hour, for each hour worked
• Schedule: This is a flexible, full-time position with availability needed Monday–Saturday. Hospital hours are Monday–Friday 7am–7pm and Saturday 8am–12pm.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Wolf Run Veterinary Clinic?

Wolf Run Veterinary Clinic in Muncy, PA is a large, full-service small animal hospital with a 7-doctor team. We offer wellness care, surgery, in-house IDEXX diagnostics, and ultrasound, plus boarding and grooming, all in a fast-paced, team-oriented environment supported by strong technician utilization and efficient workflows.

What truly sets us apart is our low turnover and long-tenured team. We’ve built a close-knit, supportive culture where people actually enjoy working together and often connect outside of the hospital. We’ve grown significantly over the years while intentionally keeping a collaborative, community-focused feel.

Life in Muncy offers the best of both worlds: small-town charm with Williamsport just minutes away, and central PA’s outdoor playground of hiking, biking, kayaking, and skiing right in your backyard.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$14 - $17 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.