Veterinary Receptionist - Central Houston Animal Hospital

Mission-Pet-Health; Houston (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Life Insurance

Disability

Employee Assistance Program (EAP)

Teladoc access

Pet care discounts

Online discount platform

Job summary

Mission Pet Health is seeking a friendly, patient-focused Receptionist for Central Houston Animal Hospital in Houston, TX. You will manage a multi-line phone system, greet clients, schedule appointments, and handle payments while promoting compassionate care.

We value teamwork, excellent communication, and a love for animals. A flexible schedule including some weekends/holidays is required, with benefits and a supportive growth environment.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: be a calming presence for clients and treat each pet with care.

Skills

Customer service

Communication

Multitasking

Team player

Veterinary software

Tools

Veterinary software

Job description

Central Houston Animal Hospital, a fixture in the community since 1970, invites you to join a supportive environment dedicated to delivering a new standard of care. Our reputation for excellence is strongly supported by a 4.7-star Google rating, reflecting the deep trust we have earned from pet owners throughout Houston. We emphasize comprehensive veterinary care, blending traditional wellness and surgical procedures with cutting‑edge rehabilitative and regenerative medicine. If you are seeking a career where compassionate, high‑quality medicine is the daily norm, this is where you can do your best workWhen you join us, you become part of a larger organization that supports a culture focused on professional growth and specialized education. Programs are in place to help all teammates achieve their career goals, whether that means becoming a credentialed technician or moving into a leadership role. Our highly collaborative team includes dedicated DVMs, an LVT serving as Director of Rehabilitation, and a CVA/CCRT integrative veterinarian, providing valuable internal expertise you can leverage daily. This structure ensures every teammate has the opportunity and support necessary to succeedWe pride ourselves on offering advanced and comprehensive medical care that goes far beyond routine services. Our facility provides full‑service medical support, including wellness, advanced diagnostics, and surgical procedures. Crucially, we house a robust rehabilitation unit featuring specialized modalities like the Underwater Treadmill (UWT), Extracorporeal Shockwave Therapy (ESWT), Cold LASER Therapy, and Acupuncture. We seamlessly integrate these state‑of‑the‑art tools alongside regenerative medicine techniques and manual therapy to address complex orthopedic and neurologic cases. Furthermore, we are equipped to handle Urgent Care needs, giving our diagnostic teams consistent exposure to a wide range of challenging presentations.Located in the heart of Houston, Texas, you will be joining one of the country’s most dynamic and diverse metropolitan areas. Houston offers an exceptional quality of life, celebrated for its world‑class dining, abundant cultural centers, and expansive park system. Our location on Westheimer Road places you centrally within the community, offering easy access to the energy and amenities that make the city such a fantastic place to live, learn, and establish deep professional roots.

At Mission Pet Health, we do things a little differently!

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi‑line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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