Veterinary Receptionist - Cedarburg, WI

Vetcor; Hamilton (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

Vetcor seeks a Client Care Specialist for Cedarburg Veterinary Clinic who can provide exemplary support to clients and their pets. Responsibilities include managing appointments, processing payments, and assisting with administrative tasks. The ideal candidate has strong communication skills, a positive attitude, and a passion for animals, making this a fulfilling opportunity for those eager to contribute to pet care.

Benefits

401(k) matching

Flexible Spending Account

Tuition Support Program

Paid Time Off

Health Insurance

Discounts on pet care

Continuing education allowance

Qualifications

• Strong organizational abilities and attention to detail.
• Experience in customer service is preferred, but not required.
• Comfort with computers and basic software.

Responsibilities

• Welcome clients and their pets.
• Schedule appointments and manage clinic communications.
• Process payments and maintain accurate records.

Skills

Communication

Organizational Skills

Interpersonal Skills

Attention to Detail

Tools

Impromed Software

Job description

Who we are

Are you passionate about animals and providing exceptional customer service? Cedarburg Veterinary Clinic is looking for a friendly and organized individual to join our team as a Client Care Specialist!

What You'll Do:

• Welcome clients and their pets with a warm and professional attitude.

• Schedule appointments and manage clinic communications.

• Answer phone calls, emails, and questions about our services.

• Process payments and maintain accurate records.

• Assist with administrative tasks to ensure smooth clinic operations.

What We’re Looking For:

• Excellent communication and interpersonal skills.

• Strong organizational abilities and attention to detail.

• A positive attitude and a passion for animals.

• Experience in customer service or reception (preferred, but not required).

• Experience with Impromed software is a plus.

• Comfort with computers and basic software programs.

Pay and Benefits:

Financial Benefits:

• A flexible approach to compensation that will reflect your skillset and future performance

• Pay ranges from $16 - 20 per hour, depending on experience

• 401(k) matching & Roth Retirement Savings Plan

• Flexible Spending Account

• 529 Savings Plan

• Tuition Support Program

• Referral bonus program

Wellness Benefits:

• Health Insurance, including medical, dental, and vision

• Supplemental insurance, including accident, critical illness, hospital, short and longterm disability, legal plan, and employee, spouse, and child-dependent life insurance

• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)

• Sick Time / Paid Time Off

• Free/discounted lab work for all employee pets

• Pet discounts on services and products

• Pet food discount program

Workplace Benefits:

• A supportive and collaborative team environment.

• Opportunities for professional growth.

• Staff discounts on pet care

• Quarterly Team Rewards Bonus Program

• Continuing education allowance

• Uniform allowance

Lifestyle Benefits:

• Six paid holidays

• Employee Assistance Program

• Employee discount program

Work Schedule:

This is a full-time position requiring 35-40 hours per week, with one day off each week.

• Saturdays are required on a rotating schedule every 3-4 weeks.

• Clinic hours of operation are as follows:

• Monday: 7:30 AM - 7:00 PM

• Tuesday: 7:30 AM - 5:30 PM

• Wednesday: 7:30 AM - 5:30 PM

• Thursday: 7:30 AM - 5:30 PM

• Friday: 7:30 AM - 5:30 PM

• Saturday: 7:30 AM - 12:00 PM

• Sunday: Closed

At Cedarburg Veterinary Clinic, we are dedicated to providing exceptional care to our clients and their pets. If you’re looking for a rewarding opportunity to make a difference in the lives of pets and their families, we want to hear from you!

Join our team and help us deliver compassionate care, one paw at a time!

Diversity, equity, and inclusion are core values at Cedarburg Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.