Veterinary Receptionist

Medical Management International, Inc.; Westlake Village (CA); On-site; USD 23,322 - 29,797; Part time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

401(k) Retirement Plan with company match

Paid Time Off and Holidays

Job summary

VCA Inc. in Westlake Village, California is looking for a Customer Service Associate to support our clients by greeting customers, answering questions, and processing patients. The role includes handling phone calls and assisting with billing and supply purchases.

This position offers a pay range of $16.93 - $21.63 per hour and comes with a comprehensive benefits package that prioritizes well-being and professional growth including health insurance, retirement plans, and paid leave.

Qualifications

• Strong customer service skills for greeting and assisting patients.
• Ability to handle phone calls and manage appointment scheduling.
• Experience with data entry and computerized billing systems.

Responsibilities

• Provide customer service by greeting and assisting clients.
• Answer and screen phone calls for appointments.
• Update patient charts and process billing data.

Skills

Customer service

Phone handling

Data entry

Financial transactions

Job description

Overview

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Responsibilities

• Provide customer service such as greet customers, answer questions, process incoming patients, and handle payments.
• Answer phone calls, which may involve answering questions and screening and scheduling appointments.
• Handle incoming and outgoing mail and email.
• Update and file patient charts.
• Enter data into a computerized billing program.
• Process credit card payments and prepare bank deposits.
• Retrieve prescriptions.
• Assist with pet supply purchases such as pet food, supplements, and grooming items.
• Maintain the cleanliness of the waiting room.

Pay range: The pay range for this role is $16.93 - $21.63 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Benefits

• Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets.
• Comprehensive Medical, Dental, and Vision Insurance: Essential medical, dental, and vision care coverage.
• Generous Retirement Plans (401(k) and Roth): Company match to help build a secure financial future.
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs).
• Paid Time Off and Holidays, including personal time off.
• Top-Tier Mental Health and Wellbeing Resources, including free coaching and counseling sessions.
• Associate Life Insurance (company-paid) and Supplemental Life Insurance options.
• Company-Paid Short- and Long-Term Disability.
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA).
• Paid Parental Leave for birth and adoption.
• Continuing Education Allowance (for Eligible Positions).
• Back-Up Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy program.
• Voluntary Protection Benefits and Legal Plan options.
• Identity Protection and Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts on products and services.

Eligibility note: Benefits eligibility is based on employment status. Full-time Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*) in the listing.

About Us

Banfield is a community of caring people marked by a diversity of thought, background and approach. We’re bonded by a commitment to our purpose: A BETTER WORLD FOR PETS. We strive to create an inclusive environment where associates can be themselves, with a focus on the health and well-being of our associates.