Client Service Coordinator

Medical Management International, Inc.; Glenarden (MD); On-site; USD 24,383 - 31,161; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Best-in-Class Student Debt Relief Program

Paid Time Off and Holidays

Top-Tier Mental Health and Wellbeing Resources

Associate Life Insurance

Company-Paid Short- and Long-Term Disability

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Paid Parental Leave

Continuing Education Allowance

Back-Up Child and Elder Care

Fertility and Family Building Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for Pets

Exclusive Discounts

Job summary

VCA Inc. in Glenarden, MD is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital. This role is pivotal in maximizing the productivity of the veterinary medical team while ensuring effective communication with clients and associates.

The ideal candidate will possess strong customer service skills and enjoy working in a fast-paced environment. A competitive pay range of $17.70 to $22.62 hourly is offered, along with a comprehensive benefits package, including medical, dental, vision, and other supportive programs.

Qualifications

• Strong communication skills to liaise between clients and associates.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Excellent customer service skills to ensure client satisfaction.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Maximize productivity of the veterinary medical team.
• Coordinate care of clients and pets in a friendly manner.

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Job Summary

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Pay Range

The pay range for this role is $17.70 – $22.62 hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Benefits

• * Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
• * Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.
• * Best-in-Class Student Debt Relief Program (for Full‑Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long‑term health of the veterinary profession.
• * Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.
• * Top‑Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry‑leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.
• * Associate Life Insurance (company‑paid) & Supplemental Life Insurance: Protect your loved ones with our company‑paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.
• * Company-Paid Short‑ and Long‑Term Disability: Feel secure knowing that if you face a temporary or long‑term disability, you’ll have financial protection.
• * Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre‑tax money. It’s a smart way to manage your budget and take care of your needs.
• * Health Savings Account (HSA): Make the most of your healthcare dollars with a tax‑advantaged HSA, allowing you to pay for medical expenses with pre‑tax funds.
• * Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.
• * Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.
• * Back‑Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.
• * Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family‑building options.
• * Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.
• * Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.
• * Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.
• * Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.
• * Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost‑effective.
• * Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.
• * Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.
• Benefits eligibility is based on employment status. Full‑time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part‑time Associates are eligible for those benefits with an asterisk (*).

About Us

Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose: A BETTER WORLD FOR PETS. Our pledge is to create an inclusive environment where associates can be themselves, so that we can find value in our differences. And we know that’s best achieved by upholding the health and well‑being of our associates.