Veterinary Receptionist

Southern Veterinary Partners; Town of Texas (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading veterinary hospital where the Receptionist plays a crucial role in ensuring smooth operations and top-notch customer service. Responsibilities include client communication, documentation, and financial management. We offer competitive pay, benefits including discounted veterinary care, educational assistance, and a supportive work culture.

Benefits

Discounted veterinary care

Educational assistance for veterinary technician programs

Access to Teladoc

Networking with over 5,000 veterinary professionals

Opportunity for community impact

Qualifications

• Experience handling client scheduling and records.
• Knowledge of veterinary terminology and procedures.
• Ability to work effectively independently and as a team.

Responsibilities

• Receive and place calls to clients for scheduling.
• Maintain proper documentation through client and pet records.
• Educate clients on pet health and hospital services.

Skills

Customer service

Veterinary terminology

Organization

Critical thinking

Communication

Tools

Veterinary software

Job description

Old Town Veterinary Hospital is located in Georgetown, TX. We are a full-service animal hospital offering services such as routine medical, surgical, and dental care to dogs and cats. Here at Old Town Veterinary Hospital, we strive to provide excellence in care for companion pets and therapy animals, including dogs and cats, for the Central Texas community. We believe that preventative medicine is key to our patients’ well-being, supported by comprehensive medical, diagnostic, and surgical care. Providing excellent customer service to our clients is a priority. If you are a passionate and caring team player, please apply today!

As a Receptionist, you will:

1. Receive and place calls to clients for scheduling.
2. Prioritize multiple tasks in a calm, organized manner.
3. Maintain proper documentation through client and pet records, including referral documentation and medical history.
4. Assist clients by providing instructions, information, invoices, dispensing prescriptions as directed by the veterinarian, and scheduling future appointments.
5. Use hospital computer systems to document medical records and communicate with clients and teammates.
6. Manage hospital finances by maintaining accurate balances, collecting transactions, and following cash handling procedures.
7. Provide excellent customer service and communicate professionally.
8. Educate clients on pet health, preventative care, and hospital services.
9. Maintain a positive attitude with clients, pets, and teammates.
10. Show empathy and treat pets with compassion and respect.
11. Utilize standard office equipment.
12. Possess knowledge of veterinary terminology and procedures.
13. Have a flexible schedule, including some weekends and holidays.
14. Experience with veterinary software is preferred.
15. Work independently and accept direction on tasks.
16. Organize tasks effectively.
17. Apply critical thinking to solve problems.
18. Communicate clearly and manage stressful situations.

Benefits and Compensation:

• Pay range of $12.35-$20.90/hour based on experience
• Discounted veterinary care
• Educational assistance for veterinary technician programs
• Access to Teladoc
• Join a network of over 5,000 veterinary professionals
• Opportunity to make a community impact and work with a great team

Our team's dedication has led to remarkable growth. Southern Veterinary Partners employs over 8,000 staff nationwide and has received recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022, along with multiple appearances on Inc. 5000’s list of fastest-growing companies.