Veterinary Receptionist

Cole Veterinary Hospital at Harmony; Spring (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement options

Discounted veterinary care for your%20

Job summary

Cole Veterinary Hospital at Harmony in Spring, TX is seeking a friendly receptionist to be the Director of First Impressions, manage a multi-line phone system, greet clients, and support patient flow. You will help maintain accurate medical records, coordinate appointments, and handle financial transactions to keep the hospital running smoothly.

Experience with veterinary software is preferred, and a flexible schedule including some weekends and holidays is required.

Qualifications

• Demonstrates excellent customer service and a friendly disposition.
• Strong verbal and written communication skills for client interaction.
• Excellent organizational abilities to prioritize tasks in a fast-paced clinic.
• Collaborative mindset with the ability to work independently when needed.
• Experience with veterinary software is preferred; flexibility for weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line system and greet clients.
• Ensure seamless care coordination: maintain records, schedule appointments, process payments.
• Educate clients on preventive care and hospital services.
• Show compassion and empathy to clients and their pets.

Skills

Customer service

Communication

Organization

Teamwork

Tools

Veterinary software

Job description

You are invited to join an award-winning team dedicated to providing benchmark care. Cole Veterinary Hospital at Harmony in Spring, TX, is recognized worldwide as a leader in veterinary medicine, having been named dvm360's 2022 Hospital of the Year for outstanding design. Our commitment to excellence is deeply rooted in treating every patient like our own, a philosophy validated by our outstanding 4.7-star Google rating. If you are seeking a progressive practice where you can provide comprehensive care and do your best work, this is your opportunity.We believe every individual contribution is vital to our success. As a teammate at Cole Veterinary Hospital, you will join a practice that values rigorous standards, from client service to anesthesiology. We strive to offer the optimal course of diagnostic and treatment procedures for all patients while individualizing the plan to be consistent with our client’s wishes and financial means. You will have the support of a practice that is a 2022 VIN member and actively supports industry leaders, ensuring you have the ongoing knowledge and tools required to grow.You will be practicing medicine in a facility dedicated to advanced diagnostics and treatment. We focus on offering comprehensive medical services that include robust offerings in Wellness & Prevention, Testing & Diagnostics, Advanced Care, and Urgent Care. Our facility is designed to support high-quality Small Animal Surgical Procedures. Joining this team means you will be practicing advanced medicine in a supportive setting recognized for its commitment to exceptional patient care.Spring, TX, offers an excellent community setting where Cole Veterinary Hospital has been an established partner in pet healthcare since 2008. The Harmony office, opened in 2020, allows you to practice advanced medicine in a growing, supportive area just north of Houston. You will be serving a community that deeply trusts us, as reflected by our 4.7-star rating. This location provides the perfect balance of a dedicated local community feel and access to surrounding regional amenities.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.
• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

• We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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