Veterinary Receptionist

Cole Veterinary Hospital, LLC; Spring (TX); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement plan

Life Insurance

Disability coverage

Employee Assistance Program

Teladoc access

Pet care discount

Job summary

Cole Veterinary Hospital at Harmony in Spring, TX is hiring a receptionist to be the first point of contact for clients, manage scheduling, and assist with record-keeping and transactions. You will play a key role in supporting veterinary care and client communication in a busy hospital setting.

We value compassionate service, teamwork, and the ability to handle stressful situations with professionalism. Some weekend hours and holidays may be required as part of a flexible schedule.

Qualifications

• Experience in customer service and front-desk roles.
• Ability to communicate clearly with clients and team members.
• Strong organizational skills and multitasking in a fast-paced environment.
• Familiarity with veterinary software preferred.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: provide a calming, respectful presence for clients and pets.

Skills

Customer service

Communication

Organizational skills

Teamwork

Veterinary software

Tools

Vet software

Job description

Join a Leader in Veterinary Care

Cole Veterinary Hospital at Harmony in Spring, TX, is recognized worldwide as a leader in veterinary medicine, having been named dvm360's 2022 Hospital of the Year for outstanding design. Our commitment to excellence is deeply rooted in treating every patient like our own, a philosophy validated by our outstanding 4.7-star Google rating. If you are seeking a progressive practice where you can provide comprehensive care and do your best work, this is your opportunity. We believe every individual contribution is vital to our success. As a teammate at Cole Veterinary Hospital, you will join a practice that values rigorous standards, from client service to anesthesiology. We strive to offer the optimal course of diagnostic and treatment procedures for all patients while individualizing the plan to be consistent with our client’s wishes and financial means. You will have the support of a practice that is a 2022 VIN member and actively supports industry leaders, ensuring you have the ongoing knowledge and tools required to grow. You will be practicing medicine in a facility dedicated to advanced diagnostics and treatment. We focus on offering comprehensive medical services that include robust offerings in Wellness & Prevention, Testing & Diagnostics, Advanced Care, and Urgent Care. Our facility is designed to support high-quality Small Animal Surgical Procedures. Joining this team means you will be practicing advanced medicine in a supportive setting recognized for its commitment to exceptional patient care.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices. Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.