Veterinary Receptionist

Southern Veterinary Partners; Southern Pines (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Southern Veterinary Partners is seeking a Veterinary Receptionist to join their team at Pinehurst Animal Hospital and Dental Clinic. The role involves managing client communications, maintaining records, and ensuring a high standard of customer service in a friendly environment. Candidates should possess excellent communication skills and an understanding of veterinary terminology. Join a dedicated team committed to exceptional pet care.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Short Term Disability

Paid Time Off (Vacation & Public Holidays)

Educational assistance for veterinary technician programs

Teladoc - FREE doctor access 24/7

Discounted Veterinary Care

Employee Assistance Program (EAP)

Opportunity to impact community positively

Qualifications

• Must demonstrate strong communication skills and empathy toward clients and pets.
• Find solutions to problems while managing various tasks efficiently.
• Prior experience in a veterinary or healthcare environment is preferred.

Responsibilities

• Receive and place calls to clients for scheduling appointments.
• Maintain accurate documentation of client and pet records.
• Manage financial transactions and client billing.

Skills

Excellent customer service skills

Verbal and written communication skills

Organizational skills

Critical thinking

Tools

Veterinary software knowledge

Job description

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At Pinehurst Animal Hospital and Dental Clinic, we provide top-quality veterinary care, boarding, and daycare to pets in our community.

Our staff treats you like family and each pet like our own. We are honored and proud to be a partner in your pet's healthcare team.

As pet owners ourselves, we believe that preventative care with wellness exams are the keys to your pet living a longer, healthier, and happier life.

As a full-service veterinary office, we offer state-of-the-art testing and diagnostics, an array of advanced care, routine and advanced surgical procedures, and many other services for our patients. We encourage positive & friendly teammates to join our team to help us provide the best care possible, please apply today!

As a Receptionist You Will

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.
• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking - Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.
• Pay range of $15.00-$18.00/hour based on experience
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24/7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people!
  
  

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Veterinary Services

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