Veterinary Receptionist

Veterinary Practice Partners; Skippack (Montgomery County); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and 401(k) plan

Professional development opportunities

Employee pet discount

Job summary

Skippack Animal Hospital is seeking a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients.

You will excel in a fast-paced environment, communicate clearly, and support animal care with a friendly, professional demeanor. The role includes greeting clients, handling payments, scheduling, and ensuring a welcoming clinic atmosphere.

Qualifications

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking abilities.
• Professional, calm and positive demeanor with clear communication.

Responsibilities

• Greet clients and their pets, complete sign-in, confirm details and escort to exam rooms.
• Handle payments, scheduling, and maintain accurate service and product sales records.
• Answer calls for appointments and hospital inquiries; make outbound reminders and follow-ups.
• Understand vaccination protocols, basic lab terms, common diseases and pet behavior.
• Maintain cleanliness and organization to ensure a positive client experience.

Skills

Organizational skills

Multitasking

Customer service

Calm demeanor

Job description

Skippack Animal Hospital is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary: $15.00 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position with shifts scheduled Monday through Thursday from 7:00 AM to 7:00 PM, Friday from 7:00 AM to 6:00 PM, and every other Saturday from 6:45 AM to 3:00 PM. The schedule rotates between three 12-hour shifts one week, followed by two 12-hour shifts and one 8.5-hour shift the next week.

Key Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Skippack Animal Hospital

Skippack Animal Hospital is a full-service veterinary facility serving dogs, cats, and exotic mammals in Skippack, PA. Our mission is to provide the most comprehensive and personalized care for our highly-valued clients and their pets in a warm and welcoming state-of-the-art facility. Our professional and courteous staff is committed to promoting responsible pet ownership, preventative care, and health-related educational opportunities.