Veterinary Receptionist

Mission Pet Health; Pike Road (AL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Discounted veterinary care for your 4‑

Online discount platform

Teladoc 24/7 access

Job summary

Mission Pet Health is hiring a Receptionist to join our team in Pike Road, Alabama. You will manage a multi-line phone system, welcome clients with warmth, process appointments and payments, and support our veterinary team in delivering high-quality care.

The role emphasizes compassion, clear communication, and organizational excellence in a fast-paced environment, with benefits and opportunities for growth within our nationwide network of veterinary professionals.

Qualifications

• A passion for providing excellent customer service.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: be a calming presence for clients, demonstrating empathy and respect in every situation.

Skills

Customer service

Communication

Organization

Teamwork

Vet software

Tools

Veterinary software

Job description

If you are looking for a hospital where delivering benchmark quality care is the standard, Goodwin Animal Hospital at Atlanta Highway offers an outstanding opportunity for you to do your best work. Since 1978, we have served the Montgomery community and built deep client trust, reflected in our 4.7-star Google rating. We are proud to be an American Animal Hospital Association (AAHA) accredited facility, adhering to rigorous standards covering surgery, patient care, diagnostic imaging, and emergency services. This unwavering commitment to excellence has also earned us prominent recognition as one of the "Best Veterinary Clinics in Montgomery" in the Montgomery Advertiser's Readers Choice Awards and "Best Animal Hospital in Montgomery" by LocalBest.com. Joining our hospital means becoming part of a highly respected practice environment where your fellow teammates are committed to professional growth. Our culture is built on continuity and stability, having served this community for decades, and fostering strong internal relationships among our current DVMs and dedicated Hospital Manager. We actively support you in a dynamic and fulfilling practice setting that includes welcoming walk-ins and urgent care alongside routine appointments, ensuring every day presents valuable opportunities for you to utilize your full skill set and succeed. The core focus of Goodwin Animal Hospital is comprehensive small animal veterinary medicine across all life stages. We provide a full spectrum of services including specialized wellness and prevention strategies, robust testing and diagnostics, advanced surgical procedures, and essential urgent and emergency care. Since our AAHA accreditation requires us to regularly meet or exceed standards in critical areas like anesthesia, patient monitoring, exam facilities, and diagnostic imaging, you can be assured you are delivering care using modern, high-quality medical protocols every day. While our physical location is in Pike Road, Alabama, we operate as a long-time trusted resource for the entire surrounding Montgomery community. This established regional presence means you will quickly become integrated into a strong client base that values high-quality, comprehensive veterinary services. The Montgomery area offers you a comfortable blend of Southern charm and a friendly, accessible environment where you can easily build your career and succeed both professionally and personally.

At Mission Pet Health, we do things a little differently!

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

• Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values - Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.