Veterinary Receptionist

Mission Pet Health; Pensacola (FL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Discounted pet care

Teladoc access

401k retirement options

Medical/Dental/Vision insurance

Job summary

Davis Animal Hospital in Pensacola, Florida, seeks a friendly Receptionist to be the welcoming face of the clinic. You will manage a multi-line phone system, schedule appointments, maintain records, and handle financial transactions while upholding our commitment to compassionate care for clients and their pets.

You will join a full-service medical environment that emphasizes teamwork, ongoing learning, and growth opportunities, including after-hours Urgent Care and specialty referrals.

Qualifications

• Excellent customer service and communication abilities are essential.
• Ability to manage walk-in clients and phone inquiries with professionalism.
• Preference for experience with veterinary software and clinics.

Responsibilities

• Be Director of First Impressions: manage a multi-line phone system and greet clients with a positive attitude.
• Coordinate care by scheduling appointments, maintaining records, and handling transactions.
• Educate clients on preventative care and hospital services to ensure optimal pet health.
• Provide compassionate, empathetic support and teamwork in a fast-paced clinic.

Skills

Customer service

Communication

Organizational skills

Teamwork

Veterinary software experience

Education

High school diploma

Tools

Veterinary software

Job description

Davis Animal Hospital is dedicated to celebrating and nurturing the human-animal bond in Pensacola, Florida. Our mission focuses on open and honest communication, preventative care, and treating clients and their pets as family. This unwavering commitment to compassionate, high-quality care has earned us the profound trust of the community, reflected in our excellent 4.7-star Google rating. When you join us, you are stepping into a supportive, full-service medical environment where you can truly do your best work every day alongside dedicated teammates. Working at Davis Animal Hospital means being constantly exposed to complex and rewarding cases, offering unparalleled opportunities for professional growth. Because we handle Specialty and Orthopedic Referral Services, our teammates benefit from unique learning opportunities and the chance to collaborate on advanced case management. We recognize that medicine is a lifelong obligation, accepting the continual improvement of our professional knowledge. You will be supported in an environment designed to help you succeed, whether you are interested in mastering advanced procedures, specializing in a certain area, or moving into leadership roles. As a full-service medical center, we maintain a high standard of care encompassing essential examinations, dentistry referrals, rehabilitation, and various surgical procedures. Our commitment to advanced medicine is underscored by our specialized offerings, including dedicated Specialty and Orthopedic referral appointments with Dr. Montgomery. Furthermore, our robust, after-hours Urgent Care service—operating walk-in hours seven days a week—ensures comprehensive continuity of care and provides our clinical teammates with extensive experience in prioritizing and treating medically critical patients. Pensacola, Florida, offers you the perfect combination of professional opportunity and coastal living. Located directly on the Gulf Coast, this area provides immediate access to stunning white-sand beaches, historic downtown districts, and abundant outdoor recreation, including boating, fishing, and water sports. It is a welcoming community that deeply values its pets and supports practices committed to their health. Joining the Davis Animal Hospital team means gaining an exceptional career while enjoying a desirable, high-quality lifestyle in a vibrant, family-friendly city.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

• A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

• We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

• Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

• Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.