Veterinary Receptionist

Veterinary Practice Partners; Pennsylvania; On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Professional development opportunities

Employee pet discount

Job summary

Dublin Veterinary Hospital in Perkasie, PA is seeking a full-time Front‑Desk Receptionist to be the first point of contact for our veterinary clients, setting the tone for their visit. We are looking for a customer service professional who excels in a fast‑paced environment, communicates clearly, and is passionate about animal care.

The role involves greeting clients and their pets, processing sign‑ins, handling payments, coordinating appointments, answering calls, and supporting the medical

Qualifications

• Previous experience working with animals in a veterinary or animal care setting.
• Strong organizational and multitasking skills.
• Calm, professional and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in, confirm details and escort to exam rooms.
• Process payments, handle scheduling and record keeping for services and products.
• Answer calls for appointments and hospital inquiries; perform outbound reminders and follow-ups.
• Understand vaccination protocols, basic lab terms and common veterinary concepts.
• Maintain cleanliness and organization to ensure a positive client experience.

Skills

Organizational skills

Multitasking

Clear communication

Education

Animal care experience

Job description

Receptionist

Dublin Veterinary Hospital is hiring a full‑time Front‑Desk Receptionist to be the first point of contact for our veterinary clients, setting the tone for their visit. We are looking for a customer service professional who excels in a fast‑paced environment, communicates clearly, and is passionate about animal care.

What to Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full‑time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too!

Salary: $16.00 – $19.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This full‑time position operates Monday–Friday from 8:00 AM–7:00 PM and two Saturdays per month from 8:00 AM–1:00 PM. The ideal candidate will have a flexible schedule and work approximately 8‑hour shifts, with the option of a 4‑ or 5‑day work week.

Key Responsibilities

• Greet clients and their pets, complete the appointment sign‑in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests; make outbound calls for appointment reminders and follow‑ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications

• Previous experience working with animals is required. Candidates must have experience in a veterinary hospital, animal kennel, daycare, grooming facility, or a similar animal care environment.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

About Dublin Veterinary Hospital

Dublin Veterinary Hospital has been serving the pets of Perkasie, Bucks County, and surrounding areas since 1994. Our facility, once a barn from 1835, is now a modern veterinary hospital equipped with a welcoming waiting room, exam rooms, a diagnostic lab, a surgical suite, and an x‑ray room. We are dedicated to providing the highest quality of care, guided by our core values of compassion, expertise, and integrity. As an AAHA‑accredited practice, we meet the highest standards in veterinary medicine. Our mission is to offer personalized, compassionate care while fostering strong partnerships with pet owners to ensure the well‑being of every furry or scaly family member.