Veterinary Receptionist

Sand Lake Animal Clinic, LLC; Orlando (FL); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

EAP

Teladoc

Discounted pet care

Educational assistance

Job summary

Sand Lake Animal Clinic, LLC is seeking a receptionist to join our Orlando team. You will greet clients, answer calls, and help coordinate appointments while processing payments and keeping records up to date.

The role emphasizes compassionate client service, clear communication, and teamwork within a busy veterinary setting. Weekend availability and flexibility are often required to support patient care.

Qualifications

• Customer service experience required.
• Excellent communication and multi-tasking skills.
• Ability to manage a multi-line phone system.
• Familiarity with veterinary software preferred.
• Flexible schedule including some weekends/holidays.

Responsibilities

• Be the Director of First Impressions: greet clients and manage a multi-line phone system.
• Ensure Seamless Care Coordination: maintain records, schedule appointments, process payments.
• Advocate for Pet Health: educate clients on preventive care and hospital services.
• Embody Compassion: provide a calm, empathetic presence for clients and pets.

Skills

Customer service

Communication

Organization

Team player

Cash handling

Tools

Veterinary software

Job description

At Sand Lake Animal Clinic, we believe compassionate, high-quality medicine starts with a deeply supportive environment. We have proudly served the Orlando community since 1980, building a legacy of trust and comprehensive care that is reflected in our excellent 4.8-star Google rating. Crucially, we are an American Animal Hospital Association (AAHA) accredited facility, recognized worldwide as a benchmark for quality care. This means we regularly undergo rigorous evaluations in nearly every aspect of our hospital, ensuring you always have the resources and protocols required to deliver exceptional medicine. Join a team where you are respected, supported, and positioned to do your best work every day.We know that the best patient care requires deeply valuing our teammates. Our culture focuses on collaboration and providing unparalleled support for everyone on the veterinary team. As part of a larger network, you will have access to continuous educational resources and internal specialty consultations. We have programs in place designed to help you achieve your long-term professional goals, whether that involves pursuing advanced credentialing, mentoring others, or moving into a leadership role. When you join Sand Lake Animal Clinic, you become part of a dedicated group of professionals who strive to succeed together.Quality of medicine is non-negotiable here. As an AAHA-accredited hospital, our standards are rigorous across surgical procedures, patient care, diagnostic imaging, and anesthesiology. You will practice high-level, comprehensive small animal medicine encompassing urgent care and emergency services. We offer advanced care across critical areas, including orthopedics and sophisticated surgical procedures. We are equipped to handle complex testing and diagnostics, ensuring you have the necessary tools to achieve the best outcomes for every patient.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You’ll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You’re Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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