Veterinary Receptionist

Shiloh Animal Hospital; Morrisville, Northern (NC, KY); Hybrid; USD 19,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Life Insurance

Disability coverage

Employee Assistance Program

Teladoc access

Discounted pet care

Job summary

Shiloh Animal Hospital in Morrisville, NC is an AAHA Accredited practice dedicated to compassionate care and patient welfare, with strong community trust and a path for professional growth within Mission Pet Health.

As a Receptionist, you will manage a multi-line phone system, greet clients warmly, coordinate appointments and records, handle transactions, and educate clients on preventive care while supporting the team with empathy and professionalism in a fast-paced, pet-focused environment.

Qualifications

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude and reflect our compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and other hospital services.
• Embody Compassion and Empathy: provide a calming presence for clients, demonstrating empathy and respect in every situation.

Skills

Customer service

Communication skills

Organizational skills

Team player

Flexible schedule

Weekend/holiday availability

Tools

Veterinary software

Job description

Shiloh Animal Hospital is dedicated to delivering the highest standards of compassionate care, and we invite you to join a team where patient welfare is always the priority. We are proud to be an AAHA Accredited practice, a distinction that confirms our commitment to excellence in veterinary medicine. Our exceptional focus on quality is reflected in our outstanding 4.9-star Google rating, showing the deep trust our Morrisville, NC community places in us. If you are looking for an opportunity where you can genuinely succeed and feel supported in your professional journey, this is where you belong.When you join us, you become part of a larger network that is dedicated to your professional development. We believe in providing robust support so all our teammates can do their best work. This includes access to ample internal resources, continuing education programs, and structured plans to help you achieve your career goals, whether that means becoming a credentialed technician or moving into a leadership role. We prioritize fostering a collaborative environment where every individual is empowered to grow and receive the support necessary to advance their skills.Shiloh Animal Hospital offers advanced, high-quality small animal medical care. As a teammate, you will be working with key medical technology and practice modern medicine with capabilities in both Ultrasound and complex Surgery. For those complex cases requiring specialty insight, our veterinarians have access to internal specialty consultations across the network, ensuring that we maintain a high standard of medical practice and continuous learning. We are committed to providing the diagnostic and therapeutic tools you need to practice comprehensive veterinary medicine.Morrisville, North Carolina, offers the perfect blend of suburban tranquility and the intellectual energy of the Raleigh-Durham Research Triangle Park region. This highly desirable area is known for its excellent quality of life, diverse community, and accessibility to major cultural, recreational, and culinary attractions. Whether you prefer a quick commute, access to beautiful North Carolina parks, or weekend adventures to the coast or mountains, Morrisville places you right in the center of the action, providing an exceptional lifestyle outside of the hospital.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.