Veterinary Receptionist

Stryker Corporation; Massachusetts; On-site; Confidential; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) Retirement Plan

Annual scrub allowance

Referral bonus program

Licensure reimbursements

CE reimbursements

Job summary

BluePearl Pet Hospital in Charlestown, MA is seeking a Veterinary Receptionist to join our team. You will greet clients, manage appointments, and provide compassionate support to families during stressful times.

The role requires clear communication, a calm demeanor, and the ability to assess clients’ needs and pet conditions, directing callers to the appropriate team members. A positive, professional presence is essential.

Qualifications

• Excellent communication with clients and team members.
• Ability to stay calm and empathetic in emotional situations.
• Strong front-desk and scheduling skills.

Responsibilities

• Greet clients warmly and acknowledge them as they enter the hospital.
• Confirm all appointments and relay prep instructions to clients.
• Answer calls, route to appropriate team members, and support scheduling.
• Provide emotional support and resources to grieving clients when needed.

Skills

Customer service

Clear communication

Compassionate listener

Telephone etiquette

Job description

BluePearl Pet Hospital in Charlestown, MA is seeking a Veterinary Receptionist to join our team!

Schedule: 4 10-hour shifts w/ rotating weekend shifts; shift hours typically rotate between 7am-5pm, 9am-7pm, & 1pm-11pm.

Pay: $20.50 - $30.00 / hour

This pay band is dependent on experience and advancement through our competency assessment tool.

We also offer competitive shift differential pay for eligible hours worked for nights and weekends. Shift differentials are based on a 4-hour minimum. For example:

• Mon - Fri: 6pm to 8am = +$4.00/hr. Shift Differential
• Sat & Sun: 8am to 6pm = +$4.00/hr. Shift Differential
• Sat & Sun: 6pm to 8am = +$5.50/hr. Shift Differential

At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

As a Veterinary Receptionist:

• You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• You are always offering a friendly smile, strong eye contact and an approachable demeanor.
• You are a compassionate listener.
• You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• You will assess immediately upon arrival each client's rare need, as well as the pet's general condition.
• You will determine whether an emergency arrival is a "stat" versus "standard" emergency.
• You will respond to non-patient calls or visitors and connect them to the appropriate team member.
• You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

We value your health and well-being as an associate by providing you with the following:

• Company-paid Short-Term and Long-Term Disability
• Parental Leave Benefits
• Health, dental, vision, and life insurance options
• Paid Time Off and Floating Holiday Plans
• Regional Social Worker + 12 Free Therapy Sessions through Lyra
• Health Savings Account
• Flexible Savings Account
• 401(k) Retirement Plan
• Annual Scrub Allowance: full-time associates receive $200/year in BluePearl store credit.
• Referral Bonus Program
• State licensure reimbursements
• VTNE reimbursements
• Additional VTS benefits - pursuing & established VTS technicians.

Our Continuing Education Plan includes $500/year reimbursement for CVT and $750/year for VTS. The Continuing Education allowance can roll over up to $1,500 for CVT and VTS associates. Non-Credentialed, full-time Paraprofessionals are eligible for an annual CE stipend of $150. Full-time CVT associates also receive 8 hours of CE paid hours each year. Full-time VTS associates receive 12 hours of CE paid each year. Paid CE hours can be carried over year to year up to a maximum of 24 hours. Newly hired associates will receive a pro-rated amount of any CE benefit for which they are eligible.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.