Veterinary Receptionist

Mission Veterinary Partners; Lewiston (ME); On-site; USD 10,000 - 60,000; Part time

Job summary

Mission Veterinary Partners seeks a part-time Veterinary Receptionist to deliver exceptional client service and support our veterinary team at Lisbon Road Animal Hospital. You will handle client interactions, manage scheduling, and ensure accurate communication regarding services and payments. Candidates should have strong customer service skills, computer literacy, and a genuine affection for animals.

Benefits

Competitive compensation

Medical, dental, and vision coverage

401K plan with company match

Qualifications

• Demonstrated commitment to core values.
• Ability to conduct oneself in a professional manner during stressful situations.
• Excellent spelling, grammar, and communication skills are required.

Responsibilities

• Greet clients and pets, answer phones, and assist with scheduling.
• Handle payments and explain invoices, ensuring accuracy in financial transactions.
• Advise clients on wellness and preventative measures for their pets.

Skills

Client service

Communication

Multi-tasking

Problem-solving

Tools

Multi-line phone system

Computer knowledge

Job description

Overview

Lisbon Road Animal Hospital has an exciting opportunity for

a Veterinary Receptionistto join our team!

Location: 1981 Lisbon Road, Lewiston, Maine 04240

Shift Details: This is a part-time position (under 30 hours/week). This position will include covering a General Practice shift one (1) day a week. Also, this role will include a shift in Urgent Care on Saturday, 8pm-6pm!

Pay Range: $19.00 - $20.00/hour (based on experience)

Urgent Care shifts are eligible for a $5.00/hour shift differential.

What We Offer:

A dynamic and supportive team environment where collaboration and compassion are valued.

Opportunities for growth and advancement within our rapidly expanding practice.

Get the work-life balance you deserve with a great schedule

Competitive compensation and benefits package, including medical, dental, and vision coverage.

401K plan with company match

Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities

How you'll make an impact:

• Maintain and uphold the Core Values and Mission Statement of MVP.

• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
• Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
• Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.

• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
• Verify the eligibility of clients with charge accounts.
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
• Fill prescriptions refill forms and provide routine administrations instructions to clients.

• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications

Required Knowledge, Skills and Abilities:

• Demonstrated commitment to MVP core values.
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
• Must have excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.

• Ability to display tact and respect with clients and team members, even when busy or hectic.
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Identity StatementAs part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.