Veterinary Receptionist

Towne Animal Clinic, LLC; Leesburg (VA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

EAP

401k

Life Insurance

Disability coverage

Discounted veterinary care

Teladoc access

Job summary

Towne Animal Clinic, LLC in Leesburg, VA is seeking a friendly receptionist to manage phone lines, greet clients, schedule appointments, and support daily operations. You will handle registrations, billing, and medical record coordination to keep the hospital running smoothly.

The role emphasizes compassionate client service, strong communication, and teamwork with eight doctors. Veterinary software experience and flexible scheduling including some weekends are preferred.

Qualifications

• Excellent customer service mindset with animal care interest.
• Strong communication and interpersonal skills in a fast-paced setting.
• Ability to organize and multitask effectively in a veterinary office.
• Collaborative, team-first attitude with flexibility for scheduling.

Responsibilities

• Direct the front desk and manage multi-line phone system.
• Greet clients, schedule appointments, and handle payments.
• Maintain accurate medical records and coordinate care flow.
• Educate clients on preventive care and hospital services.

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Veterinary software experience

Tools

Veterinary software

Job description

At Towne Animal Clinic, you join a practice that has been a cornerstone of veterinary care in Leesburg, VA, since 1985. Our mission is to provide personalized, compassionate medicine that fosters the bond between our clients and their pets. We respect your professional role and believe strongly in listening carefully to concerns and communicating thoroughly about advanced care options. The community clearly trusts our approach, reflected in our excellent 4.8-star Google rating. This is your opportunity to join a dedicated team delivering the highest standard of small animal medicine.Collaboration is key among our eight doctors and the dedicated medical teammates who support them. While we operate independently, we are connected to a network committed to your professional development. If you are looking to advance your skillset, we have resources in place to help you achieve goals like becoming a credentialed technician or moving into a leadership role. When you join us, you gain access to educational programs and internal consultation resources, allowing you and your teammates to do your best work every day and succeed in your chosen path.Providing full-service care means that you will work within a sophisticated medical environment equipped for advanced procedures. Your medical day is supported by comprehensive services including wellness and prevention, testing and diagnostics, and robust surgical procedures. Furthermore, we are known in the Leesburg community for handling urgent care and emergency needs, ensuring you have ample opportunities to utilize critical thinking and advanced medical skills in varied situations.Towne Animal Clinic is conveniently located at 64 A Plaza St NE in beautiful Leesburg, VA. This highly desirable community in Loudoun County offers a balance of historic charm and modern convenience. You will appreciate the predictable schedule that allows for a strong work-life balance, as our standard operating hours run from 7:30 AM to 8:00 PM on weekdays and 8:00 AM to 1:00 PM on Saturdays, with Sundays closed. Joining our team means integrating into a supportive local culture and highly engaged client base.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e‑mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You’re Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.