Veterinary Receptionist

Riverbank Animal Hospital; Kinston (NC); On-site; USD 17,908 - 20,664; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k) plan

Structured onboarding and mentorship

Job summary

Riverbank Animal Hospital in Kinston, NC is seeking a dedicated veterinary receptionist to join our team. This role emphasizes client care, organization, and seamless front desk operations, with onboarding and training provided.

Candidates with experience in human medical or hospitality sectors welcome; veterinary knowledge not required. Full onboarding covers workflows, software, and terminology; benefits and schedule are provided.

Qualifications

• Minimum 1 year front desk or customer service in medical or veterinary setting.
• Strong verbal and written communication, with active listening.
• Experience with appointment scheduling, multi-line phones, data entry, and payments.

Responsibilities

• Greet clients and check in patients at the front desk, collect intake information, and confirm appointment details.
• Answer and manage a multi-line phone system, directing calls and inquiries about scheduling and services.
• Perform client check-out, including payment processing and scheduling future appointments.
• Provide composed and compassionate service to clients experiencing anxiety or distress.
• Enter data accurately into the practice management system and maintain records.
• Relay messages to clinical staff and flag urgent situations to support daily operations.
• Maintain a clean, organized, and welcoming reception and waiting area.

Skills

Front desk experience

Customer service

Verbal & written communication

Multitasking

Data entry

Professionalism

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

Microsoft Office

Job description

Riverbank Animal Hospital is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology

Salary: $13.00-$15.00 dependent on experience and skills

Schedule: Monday, Tuesday, Thursday, and Friday 8AM-7PM

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, orezyVet) is considered a strong asset.

About Riverbank Animal Hospital

Located in Kinston, North Carolina, Riverbank Animal Hospital is a full-service veterinary clinic dedicated to providing exceptional care for pets in the community. Led by Dr. Julie Garren, our team offers a comprehensive range of medical, surgical, and dental services for small animals, including cats and dogs. We operate primarily by appointment to ensure personalized attention for each patient, while also accommodating limited daily walk-ins and emergencies. Our surgical offerings encompass routine procedures such as spaying and neutering, as well as soft-tissue and orthopedic surgeries. Beyond medical care, we provide boarding services, collaborating closely with local shelters to support the well-being of all animals. At Riverbank Animal Hospital, we treat your pets like the valued family members they are.