Veterinary Receptionist

Bigger Road (Kettering); Kettering (OH); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Life Insurance

Disability Insurance

Discounted Vet Care

Teladoc

Job summary

Bigger Road Kettering, an AAHA Accredited small animal hospital, seeks a friendly receptionist to join our team. You will greet clients, manage the phone system, and support smooth care coordination while contributing to a compassionate, team-oriented culture.

We offer growth through education and mentorship, access to a broad network, and competitive benefits to help you thrive in a community-focused practice.

Qualifications

• Customer service excellence is essential for welcoming clients and handling inquiries with care.
• Clear, effective communication helps manage appointments and educate clients on services.
• Strong organizational skills keep the front desk and records accurate in a busy practice.
• A team-first mindset and ability to multitask in a fast-paced environment.
• Experience with veterinary software is preferred; weekend/holiday availability is required.

Responsibilities

• Be the Director of First Impressions: manage multi-line phone, greet clients, reflect compassionate care.
• Ensure Seamless Care Coordination: maintain records, schedule appointments, handle transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services.
• Demonstrate empathy and professionalism, treating each pet with care.

Skills

Customer service

Communication

Organization

Teamwork

Veterinary software

Tools

Veterinary software

Job description

We invite you to join the highly respected team at Bigger Road Kettering, an established small animal practice dedicated to providing exceptional patient care. We are proud to be AAHA Accredited, a status that confirms our commitment to the highest standards of veterinary excellence and continuous improvement. This is more than just a job; it is an opportunity to join a supportive environment where you can immediately contribute your specialized skills and passion while feeling truly valued.At Bigger Road Kettering, we understand that supporting our teammates is the cornerstone of great medicine. You will find a culture focused intently on professional growth, education, and shared goals. As part of a larger network, you have access to extensive educational resources and mentorship programs designed to help you succeed, whether you are aiming for credentialing as a veterinary technician or seeking to move into leadership. Our commitment is to ensure you always have the necessary support and resources to do your best work every single day.Delivering superior quality medicine is paramount at our AAHA Accredited hospital. We prioritize advanced diagnostic and surgical capabilities for our small animal patients. Beyond the local resources, our affiliation provides direct access to internal specialty consultations, giving you the immediate ability to collaborate with experts on complex cases. We strive to invest in technology and training that allows you to continually expand your medical skills and confidently offer comprehensive, cutting-edge care to our community.Located in Kettering, Ohio, your new community is a highly desirable suburb of Dayton known for its outstanding quality of life. Kettering offers beautiful parks, excellent school systems, and a vibrant local culture, providing a perfect blend of suburban tranquility and convenient access to metropolitan amenities. You will find that this stable, friendly community provides an ideal setting to build both your professional career and your personal life.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.
• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.
• Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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