Veterinary Receptionist

Gladstone Animal Clinic, LLC; Kansas City (MO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) retirement options

Employee Assistance Program (EAP)

Job summary

Gladstone Animal Clinic, LLC in Kansas City, MO, is seeking a Receptionist to become the Director of First Impressions for our clients. In this role, you will manage a multi-line phone system, maintain accurate medical records, and ensure a seamless care coordination.

The ideal candidate will have a strong passion for customer service, exceptional communication skills, and organizational abilities. Enjoy a competitive compensation package and the support of a collaborative team dedicated to animal care.

Qualifications

• Passion for providing excellent customer service and a love for animals.
• Exceptional communication skills to manage stressful situations.
• Strong organizational skills to prioritize and multitask.

Responsibilities

• Manage a multi-line phone system and greet clients positively.
• Maintain accurate medical records and manage appointment schedules.
• Educate clients on preventative care and hospital services.

Skills

Customer service

Organizational skills

Communication

Veterinary software experience

Job description

Gladstone Animal Clinic is dedicated to providing exceptional small animal care, and we believe our culture of collaboration is the foundation of our success. We are proud to be an AAHA Accredited practice, a distinction that reflects our commitment to the highest standards of veterinary medicine. This commitment resonates deeply with our community, demonstrated by our excellent 4.6-star Google rating. If you are looking for an opportunity where your clinical skills are valued and you can truly grow, we invite you to join our exceptional team in Kansas City, MO. We understand that to do your best work, you need robust support. Gladstone Animal Clinic is part of a larger network that invests heavily in the professional development of its teammates. Our culture focuses on ensuring every veterinarian, technician, and assistant has the resources needed to succeed. You will benefit from educational programs designed to help you achieve your career goals, whether that means becoming a credentialed technician, moving into a leadership role, or expanding your clinical expertise. We prioritize mentorship and team stability so you feel supported every step of the way. The quality of medicine you practice here is supported by dedicated resources and an emphasis on advanced diagnostics. Our commitment to AAHA standards means we maintain exceptional clinical protocols and equipment designed to help you treat complex small animal cases efficiently. Furthermore, as a teammate within our network, you have access to internal specialty consultations and resources, ensuring that you always have expert input when tackling challenging medical mysteries. We prioritize streamlined workflows so you can focus on patient care, not administrative burdens. Gladstone Animal Clinic is conveniently located in Kansas City, Missouri, a city renowned for its vibrant culture and accessibility. Known as the "Paris of the Plains," KC offers world‑class barbecue, thriving arts districts, and abundant green spaces along the Missouri River. Whether you prefer cheering on professional sports teams, exploring historic neighborhoods, or enjoying a low cost of living, Kansas City provides an ideal balance of metropolitan amenities and welcoming community spirit, making it an excellent place to establish your long‑term career.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e‑mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi‑line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401(k) retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.