Veterinary Receptionist

Ethos Veterinary Health; Greenville (SC); On-site; USD 28,000 - 33,000; Part time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

Discounted employee pet insurance

401(k) with employer match

Professional development opportunities

Job summary

Upstate Veterinary Emergency & Specialty Care in Greenville, SC seeks a part-time Veterinary Client Service Representative to welcome clients, manage check-in/check-out, and schedule appointments with empathy and accuracy.

You will coordinate lobby flow, answer a multi-line phone system, assist with payments, and support veterinarians and technicians to ensure a smooth, compassionate client experience during emergencies.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience; medical or veterinary preferred.
• Strong computer skills and ability to learn new software systems.
• Excellent verbal and written communication skills.
• Attention to detail and organizational skills.
• Ability to multitask and remain calm in a fast-paced emergency hospital.
• Compassionate, professional approach when assisting anxious or grieving clients.
• Fluent English speaking and reading; additional languages a plus.

Responsibilities

• Welcome clients and assist with check-in, check-out, and scheduling.
• Coordinate lobby flow and maintain an organized, positive client experience.
• Answer and manage a multi-line phone system, directing calls to the appropriate team members.
• Promptly communicate emergency calls and relevant information to triage staff.
• Guide clients through sensitive processes, including euthanasia paperwork, with compassion.
• Assist with payment discussions and explain available payment options within hospital procedures.
• Complete administrative tasks such as scheduling, chart maintenance, filing, and mail processing.
• Provide general hospital information and directions to other locations when needed.
• Support veterinarians, technicians, and front desk staff with daily workflow.

Skills

Customer service

Communication

Compassionate approach

Multitasking

Fluent English

Education

High school diploma

Tools

Computer systems

Learn new software

Job description

Veterinary Client Service Representative | $20.00–$23.85 per hour, based on experience; additional overnight or weekend shift differentials offered

Upstate Veterinary Emergency & Specialty Care| Greenville, SC

Part-Time | Varying schedules, including day and overnight shifts

Upstate Veterinary Emergency & Specialty Care (UVS) is seeking a part-time Client Service Representative to join our team in Greenville, South Carolina.

As a Client Service Representative, you’ll play an important role in helping pet owners navigate emergency visits with compassion, professionalism, and clear communication. You’ll work closely with veterinarians, Veterinary Technicians, and other hospital team members to support efficient front desk operations and create a positive experience for clients and their pets.

If you enjoy helping people, thrive in a fast-paced environment, and can remain calm and compassionate during stressful situations, we’d love to hear from you.

Compensation

• $20.00–$23.85 per hour, based on experience.
• Additional overnight and weekend shift differentials are offered, as applicable.

Benefits

Benefits may be subject to eligibility requirements and waiting periods and include:

• Paid time off and paid holidays
• Medical, dental, and vision insurance
• Discounted employee pet insurance
• Discounted veterinary care services at UVS
• Employee discounts on Hill’s and Royal Canin pet food
• 401(k) with employer match
• Additional employee benefits and professional development opportunities

Schedule

• Part-time position with varying schedules based on hospital needs.
• Available schedules may include day, evening, weekend, and overnight shifts.
• Weekend and overnight availability may be needed depending on the assigned schedule.

Responsibilities

• Welcome clients and assist with check-in, check-out, and scheduling.
• Coordinate lobby flow and help maintain an organized, positive client experience.
• Answer and manage a multi-line phone system, accurately directing calls to the appropriate team members.
• Promptly communicate emergency calls and relevant information to triage staff.
• Guide clients through sensitive processes, including euthanasia paperwork, with compassion and professionalism.
• Assist with payment discussions and explain available payment options within established hospital procedures.
• Complete administrative tasks, including preparing schedules, maintaining charts, filing, distributing medical records, and processing mail.
• Provide general hospital information and directions to other network locations when needed.
• Maintain familiarity with hospital protocols and communication procedures.
• Support veterinarians, Veterinary Technicians, and fellow Client Service Representatives with daily workflow and administrative needs.
• Communicate professionally with clients, referring hospitals, and hospital team members.

Qualifications

• High school diploma or equivalent required.
• At least one year of customer service experience required; medical or veterinary experience preferred.
• Strong computer skills and the ability to learn new software systems.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize responsibilities, and remain composed in a fast-paced emergency hospital.
• A compassionate, professional approach when assisting clients who may be worried, upset, or grieving.
• Ability to work collaboratively with clinical and administrative team members.
• Fluent English speaking and reading skills required. Fluency in additional languages is a plus.

About the Hospital

Upstate Veterinary Emergency & Specialty Care has served the Greenville, South Carolina, community since 1997. Our AAHA-accredited hospital provides advanced medical and surgical care, with a team committed to compassionate service, professional excellence, and continuous improvement.

Our team includes veterinarians, licensed Veterinary Technicians, veterinary assistants, Client Service Representatives, and hospital leadership who work together to support exceptional patient care. We value respect, collaboration, and the important role every team member plays in supporting pets and their families.

As a Client Service Representative, you’ll help create a welcoming and supportive experience for clients while contributing to the smooth operation of a busy emergency and specialty hospital.

Surrounding Areas

Located in the Upstate region of South Carolina, Greenville offers a vibrant community with access to outdoor recreation, excellent dining, arts and entertainment, and a growing downtown. Nearby communities including Mauldin, Simpsonville, Travelers Rest, Greer, Taylors, Easley, and Spartanburg provide a variety of commuting and lifestyle options throughout the Upstate.

The area also offers access to the Blue Ridge Mountains, nearby lakes, and outdoor activities, making it a great place to build your career while enjoying life outside of work.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.