Veterinary Receptionist

Lake Forest Animal Hospital, LLC; Gaithersburg, Northern (MD, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Lake Forest Animal Hospital, LLC in Gaithersburg, MD is an established full-service clinic delivering comprehensive wellness and urgent care for small animals since 1991. We pride ourselves on a compassionate team, ongoing education, and a supportive environment where every teammate can grow professionally.

Join us as a Receptionist to be the first point of contact, coordinate appointments and records, and help educate clients on preventive care while delivering outstanding client service.

Qualifications

• Excellent customer service with a genuine care for animals.
• Strong communication skills for clients and team members in a fast-paced setting.
• Strong organizational skills with ability to multitask and prioritize.

Responsibilities

• Be the Director of First Impressions: greet clients, manage a multi-line phone system, and ensure compassionate interactions.
• Ensure Seamless Care Coordination: manage appointments, medical records, and financial transactions to keep the hospital running smoothly.
• Advocate for Pet Health: educate clients on preventive care and hospital services to ensure high-quality care for every patient.
• Embody Compassion and Empathy: provide a calming, respectful presence for clients and pets.

Skills

Customer service

Communication

Organization

Tools

Veterinary software

Job description

Welcome to Lake Forest Animal Hospital, where our mission since 1991 has been to provide the most comprehensive and highest quality of care possible. We treat every pet like our own, resulting in an outstanding reputation reflected by our excellent 4.8-star Google rating within the community. We are a trusted full-service veterinary clinic for pet wellness, surgical procedures, and urgent care in Gaithersburg, MD. If you are looking for an established practice where you can provide individualized care and genuinely make a meaningful impact, we invite you to do your best work here.Joining Lake Forest Animal Hospital means becoming part of a dedicated and established community of professionals, including four experienced veterinarians. As part of a larger network, you benefit from sophisticated systems designed to help every teammate succeed. We prioritize continuous education and offer supportive pathways that allow you to grow your career, whether you are aiming for advanced certifications, leadership roles, or simply want to excel in your current position. We ensure you have the resources and mentorship necessary to reach your professional goals and feel valued every day.We are dedicated to delivering a wide scope of high-quality small animal medicine, encompassing comprehensive wellness and prevention, sophisticated testing and diagnostics, and critical urgent care. Our focused commitment to advanced care and surgical procedures ensures that we can address complex cases within our clinic. Furthermore, our partnership with a robust veterinary network means that our doctors and teammates have reliable access to internal specialty consultations and comprehensive resources, guaranteeing high medical standards and collaborative outcomes for every patient.Gaithersburg, Maryland, offers an excellent blend of suburban comfort and direct access to the cultural vibrancy of the greater DC metropolitan area. Located centrally, you will find a strong, highly engaged community that is dedicated to pet health—as evidenced by our long tenure here and consistent support. Choosing Gaithersburg means you are positioning yourself in a dynamic area with exceptional amenities, providing a fantastic quality of life outside of the clinic while serving a loyal client base.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

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