Receptionist

Livewell Animal Hospital, LLC; Washington, Northern (District of Columbia, KY); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Life Insurance

Disability Insurance

Teladoc access

Employee discounts on veterinary care

Job summary

Livewell Animal Hospital, LLC in Washington, DC (NoMa area) is seeking a receptionist to be the frontline of our veterinary team. You will manage calls, greet clients, schedule appointments, and assist with billing in a fast-paced, supportive environment.

You’ll contribute to high-quality patient care by educating clients on preventive services and ensuring accurate medical records. A flexible schedule including some weekends/holidays is preferred.

Qualifications

• Excellent customer service and interpersonal skills.
• Clear and empathetic communication with clients and team.
• Strong organizational skills and ability to multitask in a fast-paced setting.
• Team-oriented mindset with ability to work independently when needed.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients with a positive, compassionate demeanor.
• Ensure Seamless Care Coordination: maintain medical records, manage appointments, and handle payments.
• Advocate for Pet Health: educate clients on preventive care and hospital services.
• Demonstrate empathy and professionalism, treating every pet with care and respect.

Skills

Customer service

Communication

Organization

Teamwork

Tools

Veterinary software

Job description

At Livewell Animal Hospital of NoMa, we believe that the highest quality of patient care begins with a supportive and unified culture for all our teammates. Your skill and dedication are recognized immediately, reflected by our excellent 4.9-star Google rating, demonstrating strong trust and loyalty from the Washington, DC community we serve. This is a place where every member of the veterinary team, from assistants to doctors, is empowered to define and achieve their goals. If you are seeking an opportunity to step into a culture that values collaboration and clinical excellence in the heart of the capital, we invite you to do your best work here.We understand that to provide exceptional patient care, we must first care for our teammates. As part of a larger network dedicated to veterinary excellence, you will find robust programs designed specifically to help you grow. Whether you are aiming to become a credentialed technician, move into a leadership position, or simply expand your clinical knowledge base, our systems are set up to support that journey. We prioritize your continuous education and career mobility, ensuring that every teammate has the resources necessary to achieve long-term professional success and stability within our practice.While practicing comprehensive general medicine, you will benefit from immediate access to resources often only available in specialty environments. For complex or challenging cases, our doctors have direct access to internal specialty consultations, allowing us to maintain the highest clinical standards right here in NoMa. We believe in providing innovative, evidence-based care, supported by a deep commitment to patient advocacy. This focus on high-quality medicine ensures that you always have the tools and professional collaboration needed to make the best possible decisions for our patients.Located in the vibrant NoMa neighborhood of Washington, DC, you are planting roots in one of the country’s most dynamic and accessible cities. NoMa, short for North of Massachusetts Avenue, is celebrated for its mix of historic industrial architecture and modern development, offering walkable streets, exceptional dining, and convenient access to the Metro’s Red Line. When you step away from the clinic, the cultural richness of DC—including world-class museums, historical landmarks, and thriving green spaces—instantly available, offering a perfect backdrop for a fulfilling personal life outside of your rewarding clinical career.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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