Veterinary Receptionist

Mission Pet Health; Fredericksburg (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Discounted veterinary care for your or

Online discount platform

Teladoc 24/7 access

Job summary

Mission Pet Health is seeking a friendly receptionist for England Run Veterinary Clinic in Fredericksburg, VA. You will manage a multi-line phone system, greet clients, and support seamless care coordination in a fast-paced hospital.

We offer comprehensive benefits, ongoing education, and a network of over 20,000 veterinary professionals. Weekend availability and veterinary software experience preferred.

Qualifications

• Passion for customer service and genuine love for animals.
• Exceptional communication skills and ability to handle stressful situations.
• Strong organizational skills and multitasking in a fast-paced environment.
• Collaborative, team-first mindset and ability to work independently or with guidance.
• Experience with veterinary software preferred; weekend/holiday availability required.

Responsibilities

• Be the Director of First Impressions: manage multi-line phone system, greet clients with a positive attitude.
• Coordinate care: maintain accurate medical records, schedule appointments, process payments.
• Educate clients on preventive care and hospital services.
• Convey empathy and calm professionalism in every interaction.

Skills

Customer service

Communication

Organization

Team collaboration

Love of animals

Tools

Veterinary software

Job description

Welcome to England Run Veterinary Clinic in beautiful Fredericksburg, Virginia. We are dedicated to maintaining a supportive culture where every teammate feels valued and can focus on providing exceptional patient care. We are proud to be AAHA Accredited, reflecting our unwavering commitment to the highest standards of medical practice. The local community recognizes this dedication, granting us an excellent 4.9‑star Google rating. This is an exciting opportunity for you to join a trusted practice and do your best work alongside collaborative professionals. When you join our team, you become part of a larger network committed to your personal and professional growth. We know that feeling supported is key to your long‑term success, which is why we offer robust programs designed to help all teammates achieve their career goals, whether that means becoming a credentialed technician or moving into a leadership role. We prioritize education and ongoing learning, ensuring you have the resources and support needed to grow professionally every single day. As an AAHA Accredited small animal practice, we focus on providing sophisticated medical, surgical, and dental care. We ensure our teammates have access to top‑tier equipment and resources to support high‑quality medicine. Furthermore, being connected to a broader support system means our veterinarians have easy access to internal specialty consultations. This collaborative environment ensures complex cases are managed effectively, giving you the best opportunity to sharpen your skills and confidently approach challenging medical scenarios. Located in historic Fredericksburg, Virginia, England Run Veterinary Clinic offers you the perfect blend of career excitement and quality of life. Fredericksburg is known for its rich history, offering beautiful parks, charming downtown shops, and access to significant cultural sites. This location provides convenient access to both Richmond and Washington D.C., giving you big‑city amenities while maintaining a comfortable, community‑focused lifestyle. We invite you to explore all that this dynamic Virginia community has to offer.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths.

If you are being considered for the position, you will receive an e‑mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi‑line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow

Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America’s Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.