Veterinary Receptionist

Southern Veterinary Partners; Englewood (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading animal hospital in Englewood, Florida, as a Receptionist. In this vital role, you will manage client communications, maintain records, and contribute to a compassionate environment for pets and their owners. With a dynamic team dedicated to exceptional veterinary care, you will play a key part in providing educational support and fostering enduring client relationships.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Short Term Disability

Paid Time Off (Vacation & Public Holidays)

Educational assistance for veterinary technician programs

Teladoc- FREE doctor access 24/7

Discounted Veterinary Care

Employee Assistance Program

Qualifications

• Experience in a customer service role is preferred.
• Ability to work independently and handle multiple tasks.
• Strong verbal and written communication skills required.

Responsibilities

• Receive and place calls to clients for scheduling.
• Maintain documentation and manage financial transactions.
• Advocate for pets through client education.

Skills

Customer Service

Communication

Organizational Skills

Critical Thinking

Education

Knowledge of veterinary medical terminology

Tools

Veterinary software

Job description

Englewood Animal Health Center is located in beautiful Englewood, Florida. We are a full- service animal hospital providing veterinary care to dogs, cats, and some exotics/pocket pets. We welcome pet patients in need of preventative medical, surgical, and dental care. We also offer in-house boarding and grooming. Here at Englewood we are dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service. We are a group of highly trained, experienced animal lovers who are devoted to giving our patients the best care possible. If you are a passionate and caring team player please apply today!

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

• Pay range of $16.00-19.00/hour based on experience
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24/7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community whiletacklinga challenging, variety of tasks and the ability to help animalsamong a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).