Veterinary Receptionist

FloridaWild Veterinary Hospital, LLC; DeLand, Northern (FL, KY); Hybrid; USD 19,286,000 - 27,552,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Life Insurance

Disability insurance

Teladoc access

Pet discount

Job summary

FloridaWild Veterinary Hospital, AAHA-accredited, seeks a friendly receptionist in DeLand, FL. You will manage a multi-line phone system, greet clients, schedule appointments, and handle payments with compassion. This role supports high-quality medicine and patient care in a collaborative team environment.

We offer mentorship, educational opportunities, and a culture of professional growth; veterinary software experience is preferred and some weekends/holidays are required to support our clients.

Qualifications

• Passion for providing excellent customer service and genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations.
• Strong organizational skills with ability to multitask in a fast-paced environment.
• A collaborative, team-first mindset with the ability to work independently.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients warmly, reflect compassionate care.
• Ensure Seamless Care Coordination: maintain records, schedule appointments, and handle payments efficiently.
• Advocate for Pet Health: educate clients on preventive care and hospital services.
• Embody Compassion and Empathy: be a calm, respectful presence for clients and pets.

Skills

Customer service

Communication

Multitasking

Teamwork

Scheduling software

Tools

Veterinary software

Job description

Your commitment to exceptional patient care aligns perfectly with the mission at FloridaWild Veterinary Hospital. Located in historic DeLand, FL, we proudly maintain our accreditation as an AAHA-certified practice, signifying the highest standards in veterinary excellence and small animal care. This dedication to quality is strongly reflected in our community support, evidenced by our excellent 4.8-star Google rating. We are seeking a passionate individual who is ready to dedicate themselves to high-quality medicine and join a team where you can truly do your best work every day.We understand that your success relies on strong support and a collaborative culture among teammates. Our organization is committed to helping every teammate grow professionally, providing educational opportunities and mentorship designed to advance your clinical knowledge and leadership capabilities. We actively encourage knowledge-sharing among veterinarians and technical teammates, ensuring you have the resources necessary to navigate challenging cases and reach your long-term career goals. Joining us means becoming part of a community dedicated to mutual respect and continuous learning.As an AAHA-accredited small animal hospital, we adhere to the most rigorous protocols for patient safety, diagnostics, and pain management. You will work within a comprehensive environment that emphasizes high-quality preventative, diagnostic, and surgical medicine. We provide the tools and collaborative framework that allow you to practice evidence-based medicine and explore complex small animal cases, ensuring our patients receive consistent, compassionate, and sophisticated care.DeLand, Florida, offers a wonderful blend of historic charm and modern convenience. This vibrant community, known for its beautiful downtown and proximity to outdoor recreation, provides an excellent quality of life outside of the hospital. When you are not treating patients, you can enjoy the laid-back pace and cultural richness that makes Central Florida unique. This is a fantastic place to build a meaningful career and establish roots in a community that values its local businesses and medical professionals.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Applicants with disabilities may be entitled to reasonable accommodation.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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