Veterinary Receptionist

BluePearl Pet Hospital; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Trupanion pet insurance and discounts

Leadership workshops

BluePearl University for training

Continuing education allowance

Job summary

BluePearl Pet Hospital in North Dallas, TX is hiring Veterinary Receptionists. You will be the first point of contact, greeting clients, handling calls, and confirming appointments while keeping information accurate for pet preparation.

You will calmly manage emotional situations and provide support or resources to grieving clients. You will function as a liaison between clients and the care team, ensuring compassionate, professional service and smooth hospital operations in a fast-paced

Qualifications

• Front desk reception experience is favored in a veterinary setting.
• Clear, calm, and compassionate communication with clients.
• Ability to function calmly in emotional situations with clients.

Responsibilities

• Greet clients with friendly eye contact and acknowledge them professionally.
• Speak clearly, slowly, and calmly in person and on the phone.
• Assess arriving clients and their pets to determine needs and urgency.
• Confirm appointments and provide accurate information on pet preparation.
• Offer emotional support and resources to grieving clients when needed.
• Serve as liaison between clients and service agencies during handling of pet remains.

Skills

Customer service

Communication

Empathy

Calm under pressure

Active listening

Telephone skills

Job description

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

BluePearl Pet Hospital in North Dallas, TX is hiring for Veterinary Receptionists!

At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

As a Veterinary Receptionist:

• You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• You are always offering a friendly smile, strong eyecontactand an approachable demeanor.
• You are a compassionate listener.
• You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• You will assessimmediatelyupon arrival each client’s rare need, as well as the pet’s general condition.
• You willdeterminewhether an emergency arrival is a "stat" versus "standard" emergency.
• You will respond to non-patient calls or visitors and connect them to theappropriate teammember.
• Youare responsible forconfirming all appointments inadvanceensuring clients receiveaccurateinformation about preparing their pet for the appointment.
• You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• You serve as a liaison between clients and service agencies during handling of petremainsby ensuring a complete,accurate, and compassionate process.

Why BluePearl?

• Our passion is pets. We offerTrupanionpet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you togrowwith us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. Asa member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
• In order totransform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how tomaintaina healthy lifestyle while working in a fast-paced emergency and specialty care environment.
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.