Veterinary Receptionist

PAWS Chicago; Chicago (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision insurance

403(b) retirement plan with employer match

Paid time off including vacation and holidays

Job summary

A leading animal welfare organization is seeking a Veterinary Receptionist to ensure efficient operation and deliver exceptional customer service in a fast-paced clinic. Responsibilities include maintaining medical records, scheduling appointments, and providing support to clients and staff. Candidates should have a High School Diploma and be bilingual in Spanish. The role offers health benefits, 403(b) retirement plan, and paid time off.

Qualifications

• Veterinary practice experience preferred.
• Proficient with desktop computers and email systems.
• Ability to understand basic veterinary medical concepts.

Responsibilities

• Prepare and maintain medical records.
• Schedule and confirm appointments.
• Answer clinic phones and return messages.

Skills

Bilingual (Spanish)

Multi-tasking skills

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Suite

Job description

The Veterinary Receptionist plays a dynamic role in the efficient operation of PAWS Chicago and provides excellent front of house customer service in a fast-paced clinic environment. The receptionist is professional and respectful when interacting with clients and patients.

Duties and Responsibilities

• Preparation and maintenance of medical records, over the counter sales, mailings, computer operation, financial transactions, and front office and reception area.
• Answers clinic phones, returns messages, forwards messages to appropriate staff in a timely manner
• Schedule and confirm appointments via phone, electronically and in person.
• Liaises with rescue and transport partners about questions, accounts receivable, schedules, etc
• Use clinic software to update patient information, produce medical records, schedule appointments, etc.
• Ensure mail and deliveries are received and dispersed timely
• Clean lobby floor, chairs, counter tops after customers leave
• Restock lobby literature, forms and office supplies as needed
• Assist with surgery check ins, vaccine clinic and feral trap instructions and dispensing
• Communicate basic veterinary concepts to owners and be able to repeat information relayed by a veterinarian
• Perform other duties as assigned by management

Requirements

• High School Diploma or GED
• Bilingual (Spanish) required
• Veterinary practice experience strongly preferred
• Be proficient with desktop computer, email system, Microsoft suite
• Ability to work well under pressure with excellent multi-tasking skills
• Must be able to learn basic veterinary medical concepts including but not limited to vaccine protocols and anesthetic risks

Physical Requirements

• Climbing stairs, balancing, stooping, kneeling, crouching, reaching, lifting and grasping
• Walking and moving about to accomplish tasks, particularly for long distances or moving from one work site to another
• Able to lift 25 lbs occasionally, 10 lbs frequently and a negligible amount constantly
• Repetitive motion

PAWS Chicago Values-in-Action

• Respect: for each and every life.
• Community: of people and organizations committed to helping homeless pets.
• Innovation: to constantly improve best practices and seek out new ideas and strategies to save more lives. To be a Learning Center that evolves and grows.
• Pro-activity: to solve difficult problems and to be prepared to offer emergency and crisis support.
• Transparency: that informs the public about the fate of homeless animals.
• Education: that raises awareness about the realities that homeless animals face in the community and across the nations, providing a forum for people to get involved in effecting change. Promotes and support reasonable pet ownership.
• Sustainability: through financial management practices that maximize the impact and reach of our resources and endure that PAWS Chicago will always be a resource for homeless animals.
• Compassion: towards all people and animals.

Benefits

• Comprehensive health, dental, and vision insurance, including ancillary options and an Employee Assistance Program (EAP) through Blue Cross Blue Shield
• 403(b) retirement plan with employer match
• Paid time off, including vacation, sick days, and holidays