Veterinary Receptionist

veterinarypracticepartners; Charleston (SC); On-site; USD 26,000 - 34,000; Part time

Benefits offered by this job

Paid time off

401(k) plan

Professional development opportunities

Job summary

Cainhoy Veterinary Hospital in Charleston, SC is seeking a friendly veterinary receptionist to be the primary point of contact for clients and their pets. You will balance administrative precision with warmth in a clinical setting, managing high-volume front desk operations with composure.

The role includes greeting clients, checking in patients, and coordinating appointments while handling payments and EMR updates. Prior veterinary front-desk experience is required and compassion is essential.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software.
• Knowledge of veterinary terminology and vaccination protocols.
• Strong scheduling, multi-line phone handling, and payment processing skills.
• Ability to handle emotionally sensitive situations with empathy.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, respond to inquiries re: scheduling, refills, vaccination records, and hospital information.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information, diagnoses, and care instructions with empathy.
• Maintain accurate EMR and ensure timely data entry in PIMS.

Skills

Front desk experience

Customer service

Communication skills

Medical terminology

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Veterinary Receptionist

Cainhoy Veterinary Hospital is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions - including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Salary : $18.50-$25.00 per hour dependent on skills and experience
• Schedule: Part-time, Alternating Mondays between Morning and afternoon shifts, Tuesday 7:45AM-5:30PM, Saturdays 7:45AM-5:30 PM

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Cainhoy Veterinary Hospital

Cainhoy Veterinary Hospital opened in February of 2021 and is a state-of-the-art, full-service veterinary hospital with the mission to be Cainhoy's premier Veterinary Hospital by delivering high-quality, individualized, and compassionate care to the community we serve. We cater to the dogs and cats of the Cainhoy Historic District in Charleston, SC and the surrounding areas.

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