Veterinary Practice Operations Leader

Chessie Lane Animal Hospital; Ottawa (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k)

PTO

Job summary

Chessie Lane Animal Hospital in Ottawa, Illinois is seeking an experienced Practice Manager to oversee daily operations of our growing veterinary hospital. This hands-on leadership role partners with the Medical Director and clinical team to ensure exceptional patient care, outstanding client service, and a positive workplace culture.

The Practice Manager will lead staff scheduling, budgeting, inventory, and performance metrics while promoting teamwork, compliance, and continuous improvement

Qualifications

• 2+ years of leadership or management experience in veterinary medicine, healthcare, or a customer service‑focused environment.
• Veterinary practice experience strongly preferred; veterinary technician experience is a plus.
• Excellent leadership, communication, and organizational skills.
• Experience with veterinary practice management software and basic financial reporting.
• Ability to prioritize multiple responsibilities while leading with professionalism, empathy, and accountability.

Responsibilities

• Oversee daily hospital operations to ensure efficient workflow and exceptional patient and client experiences
• Lead, coach, and support a team of veterinary professionals, fostering accountability and professional growth
• Partner with the Medical Director to support high-quality patient care and hospital initiatives
• Provide hands‑on assistance throughout the hospital as needed
• Manage staff scheduling, inventory, purchasing, and operational efficiency
• Monitor financial performance, hospital metrics, and key performance indicators (KPIs)
• Recruit, onboard, train, and retain talented team members
• Promote a positive, team‑focused culture built on communication, collaboration, and compassion

Skills

Leadership

Communication

Organizational skills

Team leadership

Client service orientation

Tools

Practice management software

Job description

Chessie Lane Animal Hospital in Ottawa, Illinois is seeking an experienced Practice Manager to oversee daily operations of our growing veterinary hospital. This hands-on leadership role partners with the Medical Director and clinical team to ensure exceptional patient care, outstanding client service, and a positive workplace culture.

The Practice Manager will lead staff scheduling, budgeting, inventory, and performance metrics while promoting teamwork, compliance, and continuous improvement