Veterinary Practice Manager

Alliance Animal Health; Saint Augustine (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation and Sick Time

Continuing Education Allowance

Referral Bonus Program

Job summary

Alliance Animal Health in Saint Augustine, Florida, is seeking a pre-opening practice manager to assist with numerous tasks leading to the grand opening in August 2026. The role requires experience as a Veterinary Practice Manager or significant veterinary experience, alongside strong communication and organizational skills. Responsibilities include equipment ordering, vendor setup, staff hiring, and training, ensuring an efficient launch of the practice while prioritizing effective communication with pet owners and staff. Many employee benefits including competitive compensation and paid vacations are offered.

Qualifications

• 1+ years management experience or 3+ years veterinary experience preferred.
• Ability to work well with team members and support practice philosophy.
• Knowledge of hospital procedures for assembling patient records.

Responsibilities

• Assist in pre-opening tasks for the grand opening in August 2026.
• Manage equipment ordering, vendor setup, and supply purchasing.
• Handle staff interviewing, hiring, and training.

Skills

Leadership

Communication

Organizational skills

Customer service

Multi-tasking

Education

Experienced or Certified Veterinary Practice Manager (CVPM)

Job description

We are looking to hire a practice manager pre-opening to assist in a multitude of tasks in preparation for the grand opening in August 2026.

Pre-openingresponsibilities and opportunities:

• Equipment ordering and tracking
• Pre-opening marketing
• Vendor account setup
• PMS set up
• Supply purchasing
• Support Staff interviewing, hiring and training in preparation for the grand opening
• To be successful as a veterinary practice manager, you should be patient, detail-oriented, and adept at multitasking. Ultimately, an outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.
• Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
• Preparing employee work schedules and managing the office staff.
• Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
• Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
• Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
• Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
• Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.
• Answering telephone calls in a polite and professional manner.
• Ensuring that pet owners' complaints are promptly addressed and resolved.
• Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action.
• Establish inventory control system to assure adequate stocks of supplies are available. Review best prices for all products purchased. Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.
• Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
• Ensure payroll is completed and submitted accurately and in a timely manner.
• Establish good relationships with vendors to receive the best support that vendor has to offer the hospital.
• Promptly notifying the appropriate veterinary staff of emergency cases.
• Perform other duties as assigned

Qualifications

• Experienced or Certified Veterinary Practice Manager (CVPM) with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred.
• Strong leadership, communication, and motivations skills. Has the ability to direct, guide and assist a group of individuals.
• Ability to workwell with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
• Compassionate and calm team-player.
• Strong communication skills and the ability to multi-task.
• Highly organized and possess computer skills.
• Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information.
• Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records.
• Self-starter with the desire to continue to advance your knowledge and skillset.
• Open availability with flexibility to change hours based on hospital’s needs.

Additional Information

We offer our staff:

• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/