Veterinary Practice Manager

Skyline Pet; Jerome (ID); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company matching

Uniform allowance

Paid time off and holidays

Continuing education and professional/

Development opportunities

Employee pet care discounts

Job summary

Sawtooth Veterinary Services in Jerome, Idaho seeks a dynamic Practice Manager to lead the hospital, balance team leadership with business performance, and partner with the Medical Director and staff to deliver exceptional care.

The role emphasizes building high-performing teams, improving processes, and advancing a mission-driven organization through coaching, operational excellence, and a focus on client experiences.

Qualifications

• 2+ years in leadership, operations management, practice management, or business management.
• Proven success leading, coaching, and developing teams.
• Strong organizational, communication, and problem-solving skills.
• Experience managing budgets, staffing, scheduling, and operational performance.
• Ability to build strong relationships and lead in a collaborative environment.

Responsibilities

• Recruit, hire, onboard, and develop team members.
• Provide coaching, mentorship, and accountability that supports employee success.
• Foster a positive, collaborative, and high-performing workplace culture.
• Lead through change and help teams navigate growth and operational priorities.
• Oversee daily hospital operations and support efficient workflows.
• Monitor key business and operational metrics to drive performance and growth.
• Manage budgeting, labor costs, and operational expenses.
• Oversee inventory and purchasing processes.
• Partner with hospital leadership to support financial performance and strategic goals.
• Analyze operational metrics and implement solutions to improve results.
• Champion an exceptional client experience at every touchpoint.
• Support team members in resolving concerns and building lasting customer relationships.

Skills

Leadership

Operations management

Team development

Budget management

Staff scheduling

Communication skills

Problem solving

Job description

Description

We are seeking a dynamic, full-time Practice Manager to lead Sawtooth Veterinary Services, an established veterinary hospital in Jerome, Idaho. This is a unique opportunity for an experienced people leader to make a meaningful impact by supporting a dedicated team, shaping workplace culture, driving operational excellence, and helping deliver exceptional care to our clients and their pets.

Whether your leadership background comes from healthcare, retail, hospitality, operations, manufacturing, customer service, or another service-focused industry, we welcome candidates who are passionate about team development, organizational success, and creating outstanding client experiences. Veterinary experience is valuable, but we are willing to train the right leader who brings strong management and operational skills.

The Role

As Practice Manager, you'll serve as the operational leader of our hospital, balancing team leadership, business performance, and employee engagement. You'll partner closely with our Medical Director, veterinarians, technicians, and support staff to create an environment where people thrive and clients receive exceptional service.

This role is ideal for a leader who enjoys building high-performing teams, improving processes, solving challenges, and contributing to a mission-driven organization.

Benefits Include:

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) with company matching
• Uniform allowance
• Paid time off and holidays
• Continuing education and professional development opportunities
• Career growth and advancement potential
• Employee pet care discounts

What You'll Do

Team Leadership & Development

• Recruit, hire, onboard, and develop team members
• Provide coaching, mentorship, and accountability that supports employee success
• Foster a positive, collaborative, and high-performing workplace culture
• Lead through change and help teams navigate growth and operational priorities

Operations & Performance

• Oversee daily hospital operations and support efficient workflows
• Monitor key business and operational metrics to drive performance and growth
• Manage scheduling, staffing, and resource allocation
• Identify opportunities to improve processes, communication, and team effectiveness

Financial & Business Management

• Manage budgets, labor costs, and operational expenses
• Oversee inventory and purchasing processes
• Partner with hospital leadership to support financial performance and strategic goals
• Analyze operational metrics and implement solutions to improve results

Client Experience

• Champion an exceptional client experience at every touchpoint
• Support team members in resolving concerns and building lasting customer relationships
• Help ensure the highest standards of service and care

What We're Looking For

• 2+ years of leadership, operations management, practice management, or business management experience
• Proven success leading, coaching, and developing teams
• Strong organizational, communication, and problem-solving skills
• Experience managing budgets, staffing, scheduling, and operational performance
• Ability to build strong relationships and lead in a collaborative environment
• Experience in veterinary medicine, healthcare, or another service-based industry is a plus, but not required

Why Join Us?

At Sawtooth Veterinary Services, you'll have the opportunity to apply your leadership skills in a rewarding environment where your work directly supports both people and animals. We are committed to helping the right candidate learn the veterinary industry while leveraging the management and leadership experience they already bring.

If you're a motivated leader who enjoys building teams, improving operations, and making a positive impact, we'd love to hear from you.