Veterinary Practice Manager
Thrive Pet Healthcare
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Job summary
Thrive Pet Healthcare's Horseshoe Lake Animal Hospital in Collinsville, IL seeks an experienced Veterinary Practice Manager to lead operations, staff development, and budget management. The PM will drive culture, efficiency, and excellent client experiences while collaborating with medical leadership and the Thrive network.
The role emphasizes capitalizing on strong leadership, empathy for clients and team, and scalable processes to support exceptional patient care and hospital performance.
Qualifications
- 3+ years of hospital management or supervisory experience in Veterinary Medicine
- Bachelor’s degree in business and/or equivalent business experience
- CVPM encouraged to apply
- Sound personal judgment in decision‑making
- Capable of leading, managing, and coaching staff at all levels
- Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement
- Excellent interpersonal and communication skills
- A commitment to outstanding client service
- Solid math and Excel/spreadsheet skills
- Ability to lift objects weighing 40 pounds without assistance and more with assistance
Responsibilities
- Oversees the business activities of the hospital
- Hi ring and training hospital staff
- Work with leadership and finance to prepare and manage budgets
- Monitor and analyze key performance indicators
- Set fees and maintain inventory and an inventory control system
- Manage hospital software and implement safety procedures
- Contribute to operational excellence and client service improvements
Skills
Education
Tools
Job description
Description
Collinsville, IL | Greater St. Louis Metropolitan Area
Horseshoe Lake Animal Hospital | A Thrive Pet Healthcare Partner
Thrive Pet Healthcare is looking for an experienced and passionate Veterinary Practice Manager to join our team at Horseshoe Lake Animal Hospital in Collinsville, Illinois!
At Horseshoe Lake Animal Hospital, we understand that pets are members of the family. Our team is committed to providing compassionate, personalized veterinary care while creating a welcoming and supportive experience for pets, their families, and our employees.
We’re looking for a strong, collaborative leader who enjoys developing people, building a positive hospital culture, and driving operational success. This is a wonderful opportunity for someone who wants to make a meaningful impact while continuing to grow professionally within the Thrive Pet Healthcare community!
The Veterinary Practice Manager (PM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem‑solving to improve client service and employee engagement.
Key to the PM’s role is the ability to create and maintain a positive culture and work environment in alignment with the hospital’s plan. This person is creative yet able to develop and implement practical programs. The manager exercises sound judgment, strong time management, and the willingness and capability to make decisions.
The PM oversees the business activities of the hospital. These duties include hiring and training hospital staff; working with leadership and finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing hospital software; and implementing safety and security procedures.
Compensation is negotiable based on credentials and experience with an annual salary. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
Required: 3+ years of hospital management or supervisory experience in Veterinary Medicine
Bachelor’s degree in business and/or equivalent business experience
CVPM encouraged to apply
Sound personal judgment in decision‑making
Capable of leading, managing, and coaching staff at all levels
Demonstrated competence in all aspects of staff management, including hiring, coaching, and disciplinary action
Demonstrated ability to show empathy toward clients and treat animals with respect and compassion
Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement
Excellent interpersonal and communication skills
A commitment to outstanding client service
Solid math and Excel/spreadsheet skills
Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance
Horseshoe Lake Animal Hospital, a Thrive Pet Healthcare Partner, is located in Collinsville, Illinois, just outside of St. Louis, Missouri.
Our hospital is dedicated to providing compassionate, high‑quality veterinary care while building lasting relationships with pets and the families who love them. We believe exceptional veterinary care begins with a dedicated, supported team that shares a commitment to both patient care and the client experience.
As part of the Thrive Pet Healthcare community, Horseshoe Lake Animal Hospital combines the personalized feel of a local veterinary practice with the resources, professional development opportunities, and support of a nationwide veterinary network.
We’re seeking a strong, experienced Practice Manager who is passionate about developing people, creating a positive hospital culture, and driving operational excellence.
The ideal candidate will be a collaborative, approachable leader who can build meaningful relationships with the veterinary team, partner with medical leadership, and create an environment where employees feel valued, supported, and empowered to provide exceptional patient care.
This position offers the opportunity to take ownership of hospital operations, support financial performance, improve operational efficiencies, and contribute to the continued success of the practice.
Whether you’re an experienced Practice Manager looking for a new opportunity or a veterinary leader ready to take the next step in your career, we’d love to connect!
Located in the heart of the Metro East region of Greater St. Louis, Collinsville, Illinois, offers a wonderful combination of welcoming Midwestern communities, affordable living, and convenient access to everything the St. Louis metropolitan area has to offer!
Just approximately 15–20 minutes from downtown St. Louis, depending on traffic, Collinsville provides the opportunity to enjoy a quieter, community‑oriented lifestyle while remaining close to major employers, entertainment, dining, shopping, professional sports, and cultural attractions.
One of the biggest advantages of living in Collinsville is the balance between affordability and accessibility. Compared with many larger metropolitan areas, the region offers attractive housing options, established neighborhoods, and opportunities for professionals and families to enjoy a comfortable lifestyle without sacrificing access to big‑city amenities.
Collinsville is known for its friendly atmosphere, community events, local restaurants, parks, and unique regional history. The city is home to the famous World’s Largest Catsup Bottle, the annual International Horseradish Festival, and the nearby Cahokia Mounds State Historic Site, a UNESCO World Heritage Site.
Outdoor enthusiasts will appreciate the area’s parks, walking trails, golf courses, and nearby recreational destinations. The region experiences all four seasons, offering beautiful spring weather, warm summers, colorful autumns, and occasional winter snowfall.
And with downtown St. Louis just across the Mississippi River, there’s always something exciting to explore!
St. Louis, MO: Enjoy incredible restaurants, live entertainment, museums, nightlife, and cultural attractions just a short drive away.
Professional Sports: Cheer on the St. Louis Cardinals at Busch Stadium or catch the St. Louis Blues at Enterprise Center!
Gateway Arch National Park: Explore one of the Midwest’s most iconic landmarks and enjoy beautiful views of the Mississippi River and downtown St. Louis.
Forest Park: One of the country’s largest urban parks, featuring the renowned Saint Louis Zoo, Saint Louis Art Museum, Missouri History Museum, and miles of scenic walking and biking paths.
Edwardsville, IL: A neighboring community known for its charming downtown, restaurants, shopping, trails, and Southern Illinois University Edwardsville.
O'Fallon & Shiloh, IL: Popular nearby communities offering shopping, dining, residential neighborhoods, and easy access to the greater Metro East region.
Horseshoe Lake State Park: Enjoy fishing, birdwatching, picnicking, and peaceful outdoor recreation close to home.
Travel Convenience: St. Louis Lambert International Airport offers access to destinations across the country, making both personal and professional travel convenient.
Another appealing aspect of the region is the ability to enjoy the amenities of two states! Residents can take advantage of Illinois communities while having easy access to Missouri’s restaurants, entertainment, shopping, and attractions.
Whether you’re looking for an affordable place to call home, a welcoming community, access to outdoor recreation, or the excitement of a major metropolitan area nearby, Collinsville offers a fantastic place to live, work, and grow your career!
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance and short‑ and long‑term disability plans, we offer eligible team members:
Competitive pay
401(k) with employer match
Mental health resources, including access to Lyra Health
Paid parental leave
Purr‑ental leave for when you adopt a pet
Employer‑sponsored childcare and elder care
Personalized care for every family‑forming journey
Discretionary funds and FREE CE courses
Pet perks and veterinary service discounts
Student loan management tools and assistance
We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. In our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities, and find support with ease.
At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill‑building programs to enhance your expertise.
You can build your skills and earn credentials through:
Our vast, diverse, and free library of continuing education courses – ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
Programs designed to teach the fundamentals of running a pet hospital
Scholarship opportunities and tuition reimbursement
Opportunities to move into different specialties, hospital types, or environments across the nation
Leadership training to support a thriving, long‑term career in the veterinary profession
Thrive Pet Healthcare offers a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of veterinary providers, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health.
Thrive Pet Healthcare is united by our mission to create the future of pet well‑being through medical excellence, innovative technology, and a connected community of teams and partners.
We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.
We nurture pets & people through meaningful relationships and exceptional pet care— and we are united by a shared set of values:
Service – delivering exceptional service
Empathy – leading with care
Accountability – achieving meaningful outcomes
Joy – being a source of light
Exploration – learning to fuel growth
Team – connecting for success
Join Horseshoe Lake Animal Hospital and Thrive Pet Healthcare, where you’ll have the opportunity to lead with purpose, develop your team, and make a lasting impact on pets, people, and the veterinary community!
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