Veterinary Lodging Team Leader

Cleveland Heights Animal Hospital; Lakeland (FL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid time off

Pet discounts

401k

Wellness subscription

Hospital perks

Job summary

Cleveland Heights Animal Hospital in Lakeland, FL, is seeking an Animal Care Specialist Team Leader to guide our boarding department. You’ll lead, coach, and schedule a team of 46 Animal Care Specialists, ensuring smooth operations and client confidence as pets stay in our care.

This leadership role emphasizes clear communication, teamwork, and a joyful, pet-centered culture. You’ll model our values, celebrate wins, and help teammates grow while delivering top-notch service to families and their

Qualifications

• Experience leading pet care teams is preferred; training will be provided.
• Strong communication skills with a positive, patient approach.
• Ability to foster teamwork and support colleague growth.

Responsibilities

• Lead, coach, and support a team of 46 Animal Care Specialists.
• Craft schedules and ensure smooth daily operations.
• Set goals, celebrate wins, and hold the team accountable.
• Model and uphold the hospital's core values every day.
• Be the friendly face and voice that reassures clients leaving pets in care.

Skills

leadership experience

excellent communication

teamwork

client service

Job description

Animal Care Specialist Team Leader – Be the Pack Leader of Our Boarding Crew! Do you love pets and people—and have a knack for bringing out the best in a team? Our well-respected veterinary hospital is looking for a ACS Team Lead to guide our boarding department and help make every tail wag and purr count. This isn’t just about schedules and checklists (though you’ll do those too)—it’s about creating a safe, happy, and organized space where our furry guests are cared for and our amazing team members can thrive.

Your Daily Adventures Will Include:

• Leading, supporting, and coaching a team of 46 Animal Care Specialists
• Crafting schedules and keeping things running smoothly
• Setting goals, celebrating wins, and holding the team accountable
• Modeling and upholding our hospital’s core values every single day
• Being the friendly face (and voice) that makes clients feel confident leaving their pets in our care

The Traits That Make You Paw-some:

• Leadership experience (pet care leadership not required—we’ll train you!)
• Excellent communication skills with a dash of patience and positivity
• A love for teamwork and helping others grow
• Strong client service skills (bonus points if you’re the type who remembers both pet and human names!)

The Perks That Will Have You Jumping for Joy:

• Paid time off yes, even leaders deserve belly rubs and naps
• Pet care and product discounts because your pets deserve the best too
• 401k plan for your future adventures
• General medical wellness subscription keep your tail wagging and energy strong
• Fun extras and hospital perks that make this more than “just a job”

If you’re ready to step into a leadership role where pets are family, teammates are friends, and every day makes a difference, we’d love to welcome you to our pack!