Veterinary Front Desk & Client Care Specialist

Veterinary Practice Partners; Boston (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Employee pet discount

Paid time off

401(k) with generous company match

Employee referral bonus

Job summary

North Boston Animal Hospital, opening October 2026 in Boston, seeks a full-time Customer Service Professional to be the welcoming face at our front desk and to deliver knowledgeable service while communicating in the language of veterinary care.

Expect to discuss vaccines, explain procedures, and coordinate appointments, contributing to smoother visits, strong client relationships, and better patient outcomes. Brand-new team environment with growth opportunities.

Qualifications

• Previous experience in a veterinary office is required.
• Basic knowledge of veterinary terminology and procedures
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
• Ability to maintain a calm, professional, and positive demeanor

Responsibilities

• Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
• Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
• Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
• Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Create a welcoming space: Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.

Skills

Customer service

Communication

Empathy

Professional demeanor

Job description

North Boston Animal Hospital, opening October 2026 in Boston, seeks a full-time Customer Service Professional to be the welcoming face at our front desk and to deliver knowledgeable service while communicating in the language of veterinary care.

Expect to discuss vaccines, explain procedures, and coordinate appointments, contributing to smoother visits, strong client relationships, and better patient outcomes. Brand-new team environment with growth opportunities.