Veterinary Exam Room Assistant

Urgent Pet Care; Papillion (NE); On-site; USD 34,384,896 - 51,577,344; Full time

Benefits offered by this job

Health benefits

401k matching

Paid time off

Education allowance

Career development

Referral bonus

Pet discounts

Job summary

Urgent Pet Care is seeking an Exam Room Assistant to support veterinarians and the front desk team during emergencies. You will help assess patients, communicate with anxious families, and ensure compassionate care in a busy, demanding environment.

The role requires flexibility for nights, weekends, and holidays, plus the ability to multi-task and stay organized. Avimark and Word proficiency are beneficial as you document interactions and treatment plans.

Qualifications

• Must have good communication skills and be able to communicate with families and team members.
• Ability to multi-task, stay organized, and manage time during busy shifts.
• Maintain professionalism and adhere to safety policies and procedures.
• Strong attention to detail and problem solving in a fast-paced clinic environment.
• Strong attendance and reliability, with flexibility for shift times including nights/weekends.

Responsibilities

• Under Veterinarian supervision, assist in deciding best treatment plans.
• Provide exceptional customer service and comfort to clients and pets.
• Assist with check-in, updates, and family communication during pet emergencies.
• Maintain knowledge of Avimark and basic word processing for records and notes.
• Support the team during long shifts and adapt to changing duties as needed.

Skills

Good communication

Attention to detail

Problem solving

Time management

Flexibility

Attendance

Multi-tasking

Tools

Avimark

Microsoft Word

Job description

Company Description

At Urgent Pet Care, we know pets are family. When emergencies happen, our team is here to provide lifesaving care and compassionate support. Our Exam Room Assistants are at the heart of that mission — a reassuring voice, a steady hand, and a continuous point of communication helping families through stressful moments.

Imagine that it’s a busy evening, and a family rushes in with their dog who suddenly became ill. You meet them at the door, calm their nerves, and help them check in quickly. While working with the medical team to begin care, you keep the family updated, answer their questions, and reassure them that their pet is in good hands. By the end of the night, you’ve not only helped save a life, but you’ve made a frightening experience a little easier for someone who loves their pet dearly.

As an Exam Room Assistant at Urgent Pet Care, you’ll be a guide, a comfort, and an advocate for pets and their people!

Our Hours of Operation

• Monday - Saturday: 8 am - 12 midnight
• Sunday: 8 am - 10 pm

Job Description

The exam room assistant is a hard worker who is self‑motivated, able to multi‑task, handles stress well, advocates for their patients, and is aware of the bigger picture. Under the general supervision of a Veterinarian, the exam room assistant helps decide on the best treatment plan for patients. The exam room assistant’s goal is to have a working knowledge of the receptionist position, to have competence with Avimark and Microsoft Word, and to provide an exceptional customer service experience by treating each client and patient with the utmost compassion and respect.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands‑on, interactive training and continuing development.

Qualifications

• Veterinary experience preferred, but not required
• Ability to work nights, weekends, and holidays
• Ensure that all actions and interactions are consistently in alignment with UPC Core Values and “Behaviors in Action” (See Employee Handbook.)
• Maintain a high level of professionalism at all times
• Manage time and tasks appropriately and remain flexible with assigned duties
• Good oral and written communication skills
• Abide by all safety policies and foster a safe working environment
• Abide by all company policies and procedures and adapt to changes in those policies and procedures as needed
• Strong attention to detail and problem solving
• Good attendanceMake decisions confidently and effectively
• Attend monthly staff meetings
• Must be able to work energetically for an entire shift sometimes exceeding 9‑10 hours per day (Shift does not end until all duties are completed.)

Benefits

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)

• Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/