Veterinary ER Experience Specialist

VEG ER for Pets; Snellville (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401K match

Health benefits

Travel stipend

Student loan repayment

Parental leave

Flexible schedules

Referral program

VEG swag

Food in fridge

Job summary

VEG ER for Pets, based in Snellville, GA, is seeking a Customer Experience Coordinator to define and elevate the client journey from arrival through post-visit follow-up. You will coordinate front-line communications, support a fast-paced ER team, and ensure compassionate, patient-centered service in a high-energy environment.

Ideal candidates bring at least 2 years in customer service, excellent communication, and a passion for pets.

Qualifications

• 2+ years in a customer service role.
• Advanced knowledge in practice management software.
• Highly organized with strong attention to detail.
• Strong communicator; able to interact positively with anyone and everyone.

Responsibilities

• Greet every customer with warmth and urgency, whether in person, over the phone, or online
• Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
• Deliver personalized, memorable experiences—always looking for creative ways to say "yes" to customer needs
• Listen with empathy, resolve concerns quickly, and anticipate issues before they escalated
• Keep nursing team and doctors updated on customer needs for a seamless care experience.
• Provide confidential, compassionate guidance on financial options and end-of-life decisions
• Process payments accurately while protecting personal and financial information
• Follow up with customers after visits to check on their pet's care and strengthen relationships
• Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital

Skills

Customer service

Communication

Multitasking

Emotional intelligence

Organization

Teamwork

Tools

Practice management software

CRM

Job description

VEG ER for Pets, based in Snellville, GA, is seeking a Customer Experience Coordinator to define and elevate the client journey from arrival through post-visit follow-up. You will coordinate front-line communications, support a fast-paced ER team, and ensure compassionate, patient-centered service in a high-energy environment.

Ideal candidates bring at least 2 years in customer service, excellent communication, and a passion for pets.