Veterinary ER Customer Experience Lead

VEG ER for Pets; Snellville (GA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

401K match

Health and wellness benefits

Travel stipend

Clinical student loan repayment

Paid parental leave

Flexible work schedules

Employee referral program

Travel stipend for VEG CE

Job summary

VEG ER for Pets in Snellville, GA seeks a Customer Experience Coordinator to guide the patient and client journey across pre-visit, visit, and post-visit interactions. You will lead warm, professional communications, route urgent medical calls to doctors, and craft memorable experiences for every family and their pets.

You will work closely with the nursing team and veterinarians, providing compassionate guidance on financial options and ensuring payments are processed securely in a fast-paced,

Qualifications

• 2+ years of experience in a customer service role.
• Advanced knowledge of practice management software and computer programs.
• Highly organized with strong attention to detail.
• Strong communicator, able to interact positively with diverse people.
• Strong multitasker who thrives in a busy environment.
• High emotional intelligence and adaptability in high-stakes settings.
• Willingness to work in a noisy environment with strong odors.
• Availability to work nights, weekends, and holidays as needed.
• Ability to work well with people from diverse backgrounds.

Responsibilities

• Greet every customer with warmth and urgency, in person, by phone, or online.
• Oversee all customer communications and route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences and say yes to customer needs.
• Listen with empathy, resolve concerns quickly, and anticipate issues.
• Keep nursing team and doctors updated on patient needs.
• Provide confidential guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting personal information.
• Follow up with customers after visits to check on their pet's care.
• Capture lasting connections between customers, their pets, and the hospital.

Skills

Customer service experience

Communication skills

Multitasking

Attention to detail

Emotional intelligence

Adaptability

Noise tolerance

Night/weekend shift availability

People skills

Tools

Practice management software

CRM software

Job description

VEG ER for Pets in Snellville, GA seeks a Customer Experience Coordinator to guide the patient and client journey across pre-visit, visit, and post-visit interactions. You will lead warm, professional communications, route urgent medical calls to doctors, and craft memorable experiences for every family and their pets.

You will work closely with the nursing team and veterinarians, providing compassionate guidance on financial options and ensuring payments are processed securely in a fast-paced,