Veterinary Customer Service Representative

Butler Creek Animal Hospital; Kennesaw (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Butler Creek Animal Hospital in Kennesaw, GA is seeking a friendly receptionist to join our team and be the director of first impressions. You will manage a multi-line phone system, greet clients with warmth, and help coordinate care for our patients.

You will maintain accurate medical records, schedule appointments, process payments, and educate clients on preventive services to ensure every pet receives the best possible care from a compassionate team.

Qualifications

• Customer service mindset and genuine love for animals.
• Excellent communication and ability to handle stressful situations with good judgment.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Team-oriented mindset with ability to work independently or with direction.
• Experience with veterinary software is preferred; flexibility for weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients warmly, and reflect compassionate care in every interaction.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: support client education on preventive care and other hospital services.
• Embody Compassion and Empathy: provide a calming presence and treat each pet with respect.

Skills

Customer service

Communication skills

Organizational skills

Team player

Veterinary software

Job description

When you join Butler Creek Animal Hospital in Kennesaw, GA, you become part of a legacy of full-service small animal care dating back to 2000. Our mission is built on providing unparalleled veterinary services where we treat every pet like our own, centering on individualized care and open, honest communication. The Kennesaw community trusts this dedication, which is reflected in our exceptional 4.8-star Google rating. If you are seeking an opportunity to align your passion for superior medicine with a deeply committed team, this is where you can do your best work and foster meaningful relationships with clients and their pets.We believe that our continued success is directly tied to the success of our teammates. As part of a larger network of hospitals, you are supported by resources designed to help you grow your career. We are committed to helping all our teammates achieve their professional goals, whether that means advancing into leadership roles or deepening your clinical expertise. You will find that our doctors and teammates share a profound passion for service, inspiring a collaborative environment where knowledge sharing is encouraged, and mentorship helps everyone meet their fullest potential.Butler Creek is a comprehensive medical hub for the Kennesaw area, focusing heavily on sophisticated small animal practice. Our wide range of medical capabilities includes Wellness and Prevention, comprehensive Testing and Diagnostics, and robust Advanced Care options. You will regularly manage complex Surgical Procedures and critical Pet Emergency needs, allowing you to continually utilize and expand your clinical skillset. Our approach emphasizes superior medical services and individualized care, ensuring that you have the necessary resources and tools to provide the highest quality treatment plans specific to each patient.Kennesaw, GA, offers the perfect blend of suburban charm and access to the dynamic resources of the greater Atlanta metropolitan area. Located northwest of the city, Kennesaw provides a welcoming community environment with excellent local amenities and ample green space. If you enjoy history, outdoor activities, or simply finding a great place to settle down while still being close to a major city center, Kennesaw offers an ideal setting. This location provides the quality of life you desire with every opportunity to succeed professionally.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

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