Veterinary Clinical Operations Manager

Veterinary Referral Center of Central Oregon; Bend (OR); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Dental/Vision coverage

Profit sharing

401K matching

CE stipends

Job summary

Veterinary Referral Center of Central Oregon (VRCCO) is seeking a Clinical Support Operations Manager to lead non-medical oversight of our high-volume clinical teams. You will build workflows, strengthen leadership infrastructure, and coordinate staffing to keep operations running smoothly across departments.

This role emphasizes process improvement, data-driven decision making, and mentoring frontline staff to grow into future leaders.

Qualifications

• Proven leadership managing frontline, hourly, shift-based, or service-oriented teams in high-volume environments.
• Demonstrated experience building scheduling models, structuring daily team workflows, and leading process improvement initiatives.
• Strong people management skills, including coaching, professional documentation, accountability, and conflict resolution.
• High emotional intelligence, exceptional organizational follow-through, and calmness under operational pressure.
• Ability to lead through influence and earn trust with highly credentialed, technical experts.

Responsibilities

• Daily Operating Rhythm: Own, structure, and optimize the daily floor workflows, department huddles, and handoff routines to reduce friction and eliminate operational bottlenecks.
• Supervisor Support: Provide management infrastructure and data to Clinical Supervisors, stripping away their administrative burdens so they can focus on clinical quality and technical mentorship.
• Leadership Development: Identify and mentor high‑potential frontline staff to cultivate future leads and assistant managers.

Skills

Leadership

Scheduling

Process improvement

Coaching

Communication

Education

High school diploma or equivalent

Veterinary practice experience

Tools

Scheduling software

Data analysis tools

Job description

Veterinary Referral Center of Central Oregon (VRCCO) is seeking a Clinical Support Operations Manager to lead non-medical oversight of our high-volume clinical teams. You will build workflows, strengthen leadership infrastructure, and coordinate staffing to keep operations running smoothly across departments.

This role emphasizes process improvement, data-driven decision making, and mentoring frontline staff to grow into future leaders.