Clinical Support Operations Manager

Veterinary Referral Center of Central Oregon; Bend (OR); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Dental/Vision coverage

Profit sharing

401K matching

CE stipends

Job summary

Veterinary Referral Center of Central Oregon (VRCCO) is seeking a Clinical Support Operations Manager to lead non-medical oversight of our high-volume clinical teams. You will build workflows, strengthen leadership infrastructure, and coordinate staffing to keep operations running smoothly across departments.

This role emphasizes process improvement, data-driven decision making, and mentoring frontline staff to grow into future leaders.

Qualifications

• Proven leadership managing frontline, hourly, shift-based, or service-oriented teams in high-volume environments.
• Demonstrated experience building scheduling models, structuring daily team workflows, and leading process improvement initiatives.
• Strong people management skills, including coaching, professional documentation, accountability, and conflict resolution.
• High emotional intelligence, exceptional organizational follow-through, and calmness under operational pressure.
• Ability to lead through influence and earn trust with highly credentialed, technical experts.

Responsibilities

• Daily Operating Rhythm: Own, structure, and optimize the daily floor workflows, department huddles, and handoff routines to reduce friction and eliminate operational bottlenecks.
• Supervisor Support: Provide management infrastructure and data to Clinical Supervisors, stripping away their administrative burdens so they can focus on clinical quality and technical mentorship.
• Leadership Development: Identify and mentor high‑potential frontline staff to cultivate future leads and assistant managers.

Skills

Leadership

Scheduling

Process improvement

Coaching

Communication

Education

High school diploma or equivalent

Veterinary practice experience

Tools

Scheduling software

Data analysis tools

Job description

At the Veterinary Referral Center of Central Oregon (VRCCO), you will become a vital member of a dynamic team dedicated to providing exceptional veterinary care. Our approach combines a commitment to compassionate, individualized care with evidence-based practices, ensuring strong connections between our staff and the patient-guests and pet parents we serve. Here, you will discover a culture founded on teamwork, compassion, and going beyond expectations—leading to a fulfilling and impactful career in veterinary medicine.

Why Choose VRCCO?

VRCCO is recognized as a leader in advanced pet care, offering a diverse range of specialty and emergency services designed to meet the needs of our community. We currently provide dermatology, internal medicine, medical oncology, surgery, ophthalmology, neurology, physical rehabilitation, urgent care, and emergency services. To improve the experience for our patients and help support our amazing team, we have created a purpose-built veterinary hospital campus, with a 26,000 sq. ft. facility to serve our community. As we work together to prioritize the well‑being of our patient guests, we are equally dedicated to our heroes (employees). We invest in competitive compensation and comprehensive benefits to support your health and well‑being, both now and in the future.

We are the only organization with Vet Cadets Childcare located at our flagship location and only a short drive from our Urgent Care facility. VRCCO has been Great Place To Work Certified since 2021. Come see the difference for yourself and be a part of our team. With abundant opportunities for continuing education and career advancement, you can develop a long and successful career with us.

The Clinical Support Operations Manager builds, improves, and sustains the daily operating system for the clinical support teams at Veterinary Referral Center of Central Oregon (VRCCO). This role drives operational organization, leadership infrastructure, staffing coordination, and accountability routines to ensure high‑volume clinical teams work seamlessly across departments.

This is a non-medical leadership role focused entirely on management infrastructure; a veterinary technician credential is not required.

Requirements

Key Responsibilities

• Daily Operating Rhythm: Own, structure, and optimize the daily floor workflows, department huddles, and handoff routines to reduce friction and eliminate operational bottlenecks.
• Supervisor Support: Provide management infrastructure and data to Clinical Supervisors, stripping away their administrative burdens so they can focus on clinical quality and technical mentorship.
• Leadership Development: Identify and mentor high‑potential frontline staff to cultivate future leads and assistant managers.

Qualifications:

Required:

• Proven leadership managing frontline, hourly, shift-based, or service-oriented teams in high-volume environments
• Demonstrated experience building scheduling models, structuring daily team workflows, and leading process improvement initiatives.
• Strong people management skills, including coaching, professional documentation, accountability, and conflict resolution.
• High emotional intelligence, exceptional organizational follow-through, and calmness under operational pressure.
• Ability to lead through influence and earn trust with highly credentialed, technical experts.

Preferred:

• Experience managing multi-shift or multi-department teams in a clinical, veterinary, urgent care, or medical setting.
• Experience coordinating onboarding programs, training matrices, or staff competency systems.

Benefits Highlights

• Medical: Multiple plan options with 70% coverage
• Dental/Vision: Multiple plan options with 50% coverage
• Profit sharing available for all heroes (employees)
• Savings: 401K matching program
• Stipends for continuing education

Education & Experience:

• Minimum education requirement: high school diploma or equivalent
• Preferred: hands‑on experience working in veterinary general practice or veterinary multi‑specialty hospital.

Ready to Make a Difference?

If you are passionate about veterinary care and are excited to grow alongside a team of like-minded individuals, we would love to hear from you! Apply today and become part of the Veterinary Referral Center of Central Oregon family—where we go beyond expectations, every day!