Veterinary Clinic Operations Leader

Animal-Rescue-League-of-Iow; Des Moines (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement plan

Paid time off

Job summary

The Animal Rescue League of Iowa is seeking an experienced Clinic Manager to lead the daily operations of the ARL Afford-a-Care Pet Clinics, overseeing clinic workflows, staff scheduling, inventory, client service, and process improvements.

The role suits someone with veterinary practice management or healthcare administration experience who enjoys leading people and helping provide affordable veterinary care in a mission-driven environment.

Qualifications

• Previous experience in a management or leadership role.

Responsibilities

• Manage daily clinical and staff operations across the ARL Afford-a-Care Pet Clinics.
• Support hiring, onboarding, coaching, performance management, and employee development for clinic team members.
• Create staff schedules using Sling and help ensure appropriate coverage for clinic operations.
• Oversee client scheduling processes to support efficient patient flow, staffing needs, and organizational goals.
• Partner with veterinarians and leadership on pricing setup, service consistency, and clinic workflows.
• Coordinate patient accounts with Finance to support payments, billing, and applicable grant funding.
• Manage clinic inventory, order supplies, and ensure inventory is tracked, secured, and up to date.
• Serve as the final escalation point for complex client concerns outside of medical care.
• Identify training needs and coordinate training completion for medical and client relations team members.
• Review clinic processes, recommend improvements, and oversee implementation of approved changes.
• Provide daily oversight of clinic systems and collaborate with Finance, IT, and leadership on system needs.
• Support revenue, profitability, and service-growth strategies as directed.
• Ensure compliance with veterinary regulations, drug control requirements, OSHA standards, safety procedures, and ARL policies.
• Promote positive client relations through professional, courteous, and educational communication.

Skills

Leadership

Communication

Organizational

Problem-solving

Coaching

Supervisory

Tools

Practice management software

Job description

The Animal Rescue League of Iowa is seeking an experienced Clinic Manager to lead the daily operations of the ARL Afford-a-Care Pet Clinics, overseeing clinic workflows, staff scheduling, inventory, client service, and process improvements.

The role suits someone with veterinary practice management or healthcare administration experience who enjoys leading people and helping provide affordable veterinary care in a mission-driven environment.