Veterinary Clinic Assistant-VIP Petcare

VIP Petcare; Wixom (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

VIP Petcare in Wixom, MI is seeking energetic team members to provide convenient pet health products and veterinary services through retail and ecommerce channels. Responsibilities include customer service, handling medications, vaccines, and procedures, while promoting pet wellness and safety.

The role requires 18+ years old with a valid driver’s license, reliable transportation, and a high school diploma or equivalent.

Qualifications

• Present professional appearance and positive conduct.
• Punctuality and dependability highly valued.
• Navigate computer software (iPad, Bluetooth devices and more).
• Strong organizational, problem-solving, and analytical skills.
• Ability to work within a team to meet team goals and objectives.
• Comfort level in approaching customers to educate about our clinics.
• Ability to adapt to changing priorities.

Responsibilities

• Collect payment, dispense and label medication, and review discharge paperwork with pet parents.
• Safely restrain / hold pets for wellness procedures including vaccines, nail trims and microchipping.
• Collect and prepare blood and fecal samples for laboratory testing.
• Drive vans to and from clinics responsibly; load and unload the vans upon arrival and departure.
• Make recommendations for services and products to every pet based on lifestyle and diseases.
• Maintain a clean and sanitary work environment by disinfecting surfaces and equipment.
• Promote a culture of safety in the clinic and reinforce brand promise with pet parents, partners, and team members.
• Provide customer service to pet parents by answering questions and assisting through clinic process.
• Achieve goals set by manager including dollars per pet, pets per clinic, products sold.
• Scan pets for microchips.
• Prepare canine and feline vaccines.
• Establish and maintain effective relationships with pet parents and partners.

Skills

Customer service

Sales experience

Professional appearance

Punctuality

Teamwork

Problem solving

Navigate software (iPad/Bluetooth)

Education

High School Diploma or equivalent

Job description

Overall Job Summary

Provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country. This position will report into the VIP Petcare team. Part- and Full- Time Positions Available.

Essential Duties and Responsibilities (Min 5%)

• Collect payment, dispense and label medication, and review discharge paperwork with pet parents
• Safely restrain / hold pets for wellness procedures including vaccines, nail trims and microchipping
• Collect and prepare blood and fecal samples for laboratory testing
• Drive vans to and from clinics responsibly; load and unload the vans upon arrival and departure (Community Clinics)
• Make recommendations for services and products to every pet, every time, based on the pet’s lifestyle and an understanding of canine and feline diseases
• Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between each pet
• Ability to execute inventory processes by maintaining accurate product counts and managing expiration dates for vaccines and products
• Promote a culture of safety in your clinic and live our values while reinforcing our brand promise with pet parents, partners, and team members
• Provide customer service to pet parents by answering questions and assisting them through the clinic process
• Achieve goals as set by your manager including dollars per pet, pets per clinic, preferred product and microchips sold
• Scan pets for microchips
• Prepare canine and feline vaccines
• Establish and maintain effective relationships with pet parents and partners
• Other duties as assigned

Required Qualifications

Experience: Must be 18 years of age or older with a valid driver’s license and VIP Petcare Pass MVR Check with reliable transportation to and from work. Previous customer service sales experience.

Education: High School Diploma or equivalent required

Preferred Knowledge, Skills Or Abilities

• Present professional appearance and positive conduct
• Punctuality and dependability highly valued
• Navigate computer software (iPad, Bluetooth devices and more)
• Strong organizational, problem-solving, and analytical skills
• Ability to work within a team to meet team goals and objectives
• Comfort level in approaching host location’s customers to educate about our clinics
• Ability to adapt to changing priorities

Working Conditions

• Must be able to drive a company vehicle for long hours and in various terrain and weather conditions. Portion of workday spent in vehicle. (Mobile Vet Service - Community Clinics)
• Some outdoor clinic work and activities may be necessary
• Must be able to work for prolonged periods of time in the field, including 12–14-hour days
• Must be able to work weekends, varied weekdays and times, occasional overnights

Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Kneeling/Stooping/Bending
• Driving a vehicle
• Lifting up to 10 pounds
• Lifting up to 20 pounds
• Lifting up to 50 pounds

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well‑being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for. #VIPPetcare