Veterinary Clinic Assistant

PetIQ; Fayetteville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

PetIQ is seeking a Veterinary Clinic Assistant to support our vet clinics by interacting with pet parents and assisting veterinarians. Responsibilities include dispensing medication, safely restraining pets, and providing excellent customer service. Ideal candidates will possess a high school diploma and customer service experience, with a strong focus on teamwork and dependability.

Qualifications

• Must be 18 years of age or older.
• Valid driver's license required.
• Punctuality and dependability highly valued.

Responsibilities

• Collect payment and dispense medication.
• Safely restrain pets for wellness procedures.
• Provide customer service to pet parents.

Skills

Customer Service

Organizational Skills

Problem-Solving

Analytical Skills

Education

High School Diploma or equivalent

Tools

iPad

Bluetooth devices

Job description

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Our Veterinary Clinic Assistants help bring our Vet Clinics to life by interacting with Pet Parents as well as supporting the Veterinarians. The role includes safely retraining animals, dispensing and labeling medication as well as assisting pet parents with product recommendations and facilitating check out process.

PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country.
We are advocates for pet parents, because we believe that all pet parents should be able to provide necessary care that enhances the lives of their pets.

Job Overview

1. Collect payment, dispense and label medication, and review discharge paperwork with pet parents
2. Safely restrain / hold pets for wellness procedures including vaccines, nail trims and microchipping
3. Collect and prepare blood and fecal samples for laboratory testing
4. Drive vans to and from clinics responsibly; load and unload the vans upon arrival and departure
5. Make recommendations for services and products to every pet, every time, based on the pet’s lifestyle and an understanding of canine and feline diseases
6. Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between each pet
7. Execute inventory processes by maintaining accurate product counts and managing expiration dates for vaccines and products
8. Promote a culture of safety in your clinic and live our values while reinforcing our brand promise with pet parents, partners, and team members
9. Provide customer service to pet parents by answering questions and assisting them through the clinic process
10. Achieve goals as set by your manager including dollars per pet, pets per clinic, preferred product and microchips sold
11. Scan pets for microchips
12. Prepare canine and feline vaccines
13. Establish and maintain effective relationships with pet parents and partners
14. Other duties as assigned

Minimum Qualifications

1. Must be 18 years of age or older
2. Valid driver’s license
3. Must be able to work weekends, varied weekdays and times, occasional overnights
4. Reliable transportation to and from work
5. Present professional appearance and positive conduct
6. Punctuality and dependability highly valued
7. Must be able to drive a company vehicle for long hours and in various terrain and weather conditions. Portion of workday spent in vehicle.
8. Some outdoor clinic work and activities may be necessary
9. Must be able to work for prolonged periods of time in the field, including 12-14-hour days

Education Requirements

1. High School Diploma or equivalent required

Preferred Qualifications

1. Previous customer service sales experience
2. Navigate computer software (iPad, Bluetooth devices and more)
3. Strong organizational, problem-solving, and analytical skills
4. Ability to work within a team to meet team goals and objectives
5. Comfort level in approaching host location’s customers to educate about our clinics
6. Ability to adapt to changing priorities

Physical Requirements

1. Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
2. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards
3. Must be able to lift and carry up to 50 lbs.

Seniority level

• Entry level

Employment type

• Other

Job function

• Health Care Provider

Industries

• Manufacturing