Veterinary Client Services Specialist

Rowan-University; Glassboro (NJ); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

NJ health & dental coverage

Retirement benefits

Paid time off

Tuition reimbursement for employee and

Job summary

Rowan University seeks a Client Service Representative for the Shreiber School of Veterinary Medicine in Glassboro, NJ. This on-site, full-time role supports a teaching hospital and handles client inquiries, scheduling, and payments with a focus on exceptional service.

The position collaborates across Emergency, Specialty, and Primary Care departments, delivering high-quality client interactions and coordinating records and aftercare. Training provided in a teaching environment.

Qualifications

• H.S. Diploma or GED required.
• Minimum 1 year of client service in a specialty, emergency or primary care veterinary practice.
• Professional communication skills, both written and verbal.
• Previous experience with phone etiquette and client service.
• Ability to stay professional in emotional or stressful situations.
• Willing to work flexible hours, weekends, and rotating holidays.

Responsibilities

• Greet clients and their pets with professionalism and a friendly demeanor.
• Provide excellent client service and coordinate multi-department workflows.
• Schedule, edit, cancel, and confirm appointments.
• Assist clinicians and veterinary staff with client communication and education.
• Process payments and discuss options with clients.
• Maintain organized communication with clients, referring veterinarians, vendors, and staff.
• Handle aftercare arrangements and send medical records when needed.
• Rotate across Emergency, Specialty, and Primary Care to gain exposure.

Skills

Client service

Professional communication

Phone etiquette

Multitasking

Medical terminology

Flexibility

Team collaboration

Education

H.S. Diploma or GED

Tools

EzyVet

VetRadar

Job description

Rowan University seeks a Client Service Representative for the Shreiber School of Veterinary Medicine in Glassboro, NJ. This on-site, full-time role supports a teaching hospital and handles client inquiries, scheduling, and payments with a focus on exceptional service.

The position collaborates across Emergency, Specialty, and Primary Care departments, delivering high-quality client interactions and coordinating records and aftercare. Training provided in a teaching environment.