Client Experience Representative

Garden State Veterinary Services; Port Reading (NJ); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Health, dental, and vision insurance

Maternity/Paternity leave

Retirement Plan - 401K with employer</

Employee Referral Bonus

Paid Time off

Mental health support with Talkspace

Uniforms provided

Pet discount for medical care

Job summary

Garden State Veterinary Services, located at 1200 Route 9, Woodbridge NJ, is seeking an overnight Client Experience Representative to greet clients and support a 24/7/365 emergency hospital. You will ensure every visitor feels acknowledged, supported, and valued as you manage check-in/out, payments, and communication with the care team.

Ideal candidates have 2+ years of high-level customer service in medical settings, strong communication and discreet professionalism, and are comfortable working

Qualifications

• 2+ years of high-level customer service experience (veterinary or medical setting preferred).
• Ability to deliver gold-standard service in a fast-paced environment.
• Exceptional communication and active listening skills.
• Professional appearance and work ethic; confidential.

Responsibilities

• Greet clients with professionalism, warmth, and empathy
• Actively listen to client concerns, acknowledge their needs, and provide compassionate support
• Facilitate smooth check-in and check-out processes
• Book appointments with attention to detail and efficiency
• Process payments and discuss financial matters with clarity, sensitivity, and respect
• Serve as a liaison between clients and clinical staff, ensuring seamless communication
• Contribute to a positive, team-focused environment

Skills

Customer service

Communication

Active listening

Interpersonal skills

Job description

World Class Medicine.
Purpose-Driven Partnership.

Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals, open 24/7/365 and staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.

At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well-being.

We believe in Truth in Medicine and Trust in Partnerships, ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.

Are you a client focused professional with a passion for delivering a gold-standard client experience? At GSVS, we’re seeking an exceptional Client Experience Representatives to serve as the welcoming face of our hospital, setting the tone for every client interaction. In this vital role, you will ensure every visitor feels acknowledged, supported, and valued from the moment they walk through our doors.

Schedule: Sunday - Wednesday, 9pm - 7:30am or Thursday - Saturday, 6pm - 7:30am

We’re seeking self-starters who excel working independently but also collaborate seamlessly with our overnight patient care team. Professional, client focused team member to represent GSVS during overnight hours who takes pride in staying productive, proactive, and engaged throughout their shift. The ideal candidate is adaptable, maintains professionalism during both busy and quiet times, and ensures hospital protocols and policies are followed—delivering exceptional client care and teamwork in our dynamic emergency environment.

About Us: GSVS is a premier multispecialty veterinary practice, committed to the highest standards of patient care and client service. We offer a collaborative, growth-oriented environment where excellence is recognized and rewarded.

What You’ll Do:

• Greet clients with professionalism, warmth, and empathy
• Actively listen to client concerns, acknowledge their needs, and provide compassionate support
• Facilitate smooth check-in and check-out processes
• Book appointments with attention to detail and efficiency
• Process payments and discuss financial matters with clarity, sensitivity, and respect
• Serve as a liaison between clients and clinical staff, ensuring seamless communication
• Contribute to a positive, team-focused environment

Who You Are:

• 2+ years of high-level customer service experience REQUIRED (veterinary or medical setting)
• Demonstrated ability to deliver gold-standard service in a fast-paced environment
• Exceptional communication, active listening, and interpersonal skills
• Compassionate, client-focused, and solutions-oriented
• Professional in appearance, demeanor, and work ethic
• Discreet, honest, and committed to confidentiality
• Eager to collaborate, learn, and grow within a supportive team
• Self-motivated

Schedule: Sunday, Tuesday, Wednesday, and Saturday, 12pm - 11am

Salary: $18/hr - $22/hr depending on skills, experience, and credentials

GSVS is proud to offer the following benefits:

• Competitive salary based on your level of experience
• Health, dental, and vision insurance, with HSA option- some plans paid 100%
• Maternity/Paternity leave
• Retirement Plan - 401K with employer match
• Employee Referral Bonus
• Paid Time off
• Mental health support with Talkspace
• Uniforms provided
• Pet discount for medical care

Garden State Veterinary Services is located at 1200 Route 9, Woodbridge NJ 07095.

Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status.Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.