Veterinary Client Service Representative

Animal Clinic of La Porte; Silverdale (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

A local veterinary hospital is seeking a full-time veterinary client service representative to join their growing team. The role involves providing exceptional service to pet owners, managing patient records, and ensuring a positive client experience. Candidates should have strong customer service skills, be flexible with their scheduling, and be comfortable working in a team-oriented environment. Along with competitive pay, the position offers comprehensive benefits including healthcare and paid time off.

Benefits

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Qualifications

• 2 years customer service experience required.
• Ability to lift up to 50 pounds unassisted.
• Flexibility with scheduling.

Responsibilities

• Provide exceptional service to clients.
• Answer multi-line phone.
• Maintain patient medical records.

Skills

Customer service

Communication

Problem-solving

Tools

Avimark

Job description

Overview

Are you a high energy person that loves to form bonds with people? Do you want to further your career in client service? Do you have a passion for helping animals?

Ridgetop Animal Hospital is looking for a full-time veterinary client service representative to add to our growing team. We strive to provide excellent client experiences and exceptional patient care. We offer wellness and sick patient care, surgical services, urgent care (same day appointments), radiography, in house laboratory, and many other services to our clients and their furbabies. We are currently looking for candidates that are flexible with their schedule (we are currently Mon-Fri, 7am-6pm), are problem-solvers, and have a passion for client service, as well as patient care. Ridgetop Animal Hospital offers paid time off, paid sick time, medical, dental and vision benefits, 401K, generous pet discount and flexible schedule. The right candidate will be able to work well in a positive team environment and work independently after training is complete.

Responsibilities

• Providing exceptional service to our clients.
• Answering multi-line phone.
• Maintaining accurate and professional patient medical records.
• Entering information into our practice management system (Avimark).
• Checking patients in and out of the hospital, collecting payment.
• Cleaning and stocking lobby, retail areas and front desk.
• Ability to lift up to 50 pounds unassisted.

Job Details

• Job Type: Full-time or Part-Time
• Compensation: Base hourly rate of $18.00-$23.00 per hour depending upon experience. This position is eligible for periodic bonuses (after 1 year of employment).

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule

• 8 or 10 hour shift
• Monday to Friday (with the potential for Saturdays in the future)

Experience

• Customer service: 2 years (Required)

Location

• Work Location: In person
• Ability to Commute: Silverdale, WA 98383 (Required)

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them. At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership. NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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